Red Rocks Park & Amphitheatre

Login never works

Been to 20+ shows last year and every time I try to get presale tickets every ticket get sold out within a minute. Absolute nightmare when people uses bots to buy out every single ticket. They should fix this problem with people buying multiple tickets at once. The people don’t want to deal with paying over twice or more over market value.

The app is pretty worthless when it comes to informing concert goers as what is happening on site. We were going to a concert but a severe storm hit Morrison. No information came from the app or other official channels. When we got to the venue there was a weather delay and they were not letting people in. You would think that nowadays it’d be so easy to know the status of a concert when bad weather hits the venue. No information from Red Rocks. So besides a map and ordering food, the app is pretty useless.

If you could get a dollar for every time this app didn’t work, you could easily go to concerts for free every week with your entire extended family.

Dont believe ANY POSITIVE reviews! This app has been JUNK for years And they refused to fix it. I WHY?? Probably because they are partnered with AXS and get a cut of all the scalper-bot ticket sales. This app is almost guaranteed to lock up when you’re trying to make a critical ticket purchase… Making it necessary to delete and reinstall the app, then ALL THE TICKETS ARE GONE!!!

The ticket ordering functionality is clunky at best and led to a very frustrating five attempts and a phone reboot to place a simple order for tickets. Running the app on iPhone X. The app locked up at random points in the process. The back arrow on the upper left appears to be non-functional which forced the app restarts when it locked up. Even after eventually completing the process I had to kill the app to get back to the Home Screen to view the tickets I just bought. Lots of updates needed to just get basic functionality.

I’ve bought at least 10 sets of concert tickets on the app in the past few years, then it started saying that I looked like a bot and couldn’t buy tickets through the app anymore. At other times it just freezes. I’m not sure what’s up, as the tickets I’ve bought, I’ve the used at the gate so it doesn’t seem like this should track as scammer behavior.

No notifications regarding 2.5 hour weather delay. Don’t expect the folks at the venue to keep you posted through this app. If you are from out of town AXS suggests loading the app but I didn’t need it to get in. Purposeless.

Graphic image of seats was so small, my finger kept selecting the wrong one. I could not unselect the seat to choose another one. The only way to tell the price was to go through almost the entire ordering process. It would be great to have the price pop up in a balloon when choosing. Once I went through to the payment screen, I could not go back and select another seat. The screen showed an error message and said I should try back later. I have been trying all night. Message says to refresh screen and try again, but there is nowhere to select refresh on the app. I have restarted my phone 3 times to clear the message to no avail. I give up.

No service inside the venue. Tried accessing mobile ordering from two different cellular providers & was unable to use.