RemoteLock

When it comes to WiFi door locks this one is not good simply for the fact that we have to pay $100/year for service and it’s always a challenge to get them on the phone. And now after the last update the ap is horrible! I can’t believe they considered it an upgrade. It’s way worse than it was before. When I try to ad a new guest (I use it for my bnb) it just “thinks” with that little spinning circle for ages. Then I have to exit the ap and try again and again until it finally allows me to add a new guest. There are plenty of door locks out there that don’t have a yearly subscription so go for those.

While the old app was not amazing it just worked! This revamp / redesign is horrible. Nothing works unless a spinning wheel saying “One second...” forever is your idea of working. Having to use a computer now for all management is a disgrace to this company.

Need to be able to configure other options on the lock with the app. Like turning on and off auto lock etc... Needs push notifications Subscription needs to include more than one lock.

Says they integrate with Igloohome but come to find out they actually don’t. They don’t even seem to be aware of this. Wasted a bunch of my time trying to integrate my Igloo Lock Box here. Garbage.

This app is total garbage. It works half the time and the remote lock supports is well…$hit.

The app started force closing instantly. In its current state it’s unusable. Please fix asap.

For “about” a month or two, the app doesn’t work. Specifically, I can enter the app but it says I dont have admin privileges to see or edit a guest PIN code. I am the only user; I am the admin. Tech support says they’re aware of the problem. Ive been patient because they e always been great support but enough is enough. This adds lots of time and hassle to my usability. Please fix.

We use this for our 3 airbnb properties and we hardly have had issues. Works great for us. I guess make sure you have good wifi? Idk why others don’t like it

The app works intermittently, but what’s worse is that the lock completely seized as though it were a car engine with no oil. The batteries would go dead within days. Now I can’t even unsubscribe from the useless emails because you have to be a PAYING CUSTOMER to manage your email settings. Even though I have attempted to filter these annoying reminders of what a waste of time and money this lock and app have been, they somehow manage to persist years later. This has been the only Wi-Fi capable lock I could find so I had high hopes. Those hopes were promptly crushed by the lack of positive performance.

First you need to download the app. Then you are forced to create an account, which are your lock less secure. Then you are asked to associate your account with the street address of the build your locks are located, why makes your locks less secure. Then after all that you are finally shown that connecting your locks to wifi is not free (as it is with every other IoT device) and will cost at least $36/year. Then you delete the app because this is ridiculous, but they already have your email address and the password you added to your account, making your personal information less secure. Then you have to decide if you’re going to return the lock you just installed, or move without the wifi access you already paid for when you bought the more expensive device. This is amateur hour nonsense.