Restore: Guest Issue Tracking

Meet Restore: the beautifully simple and remarkably insightful tool for documenting and resolving guest issues in your restaurant.
But it's more than that. Restore is a continuous improvement engine that turns your guest recovery process into a strategic advantage.
Say goodbye to outdated paper-based systems and cookie-cutter apps. Restore reimagines your restaurant operations by optimizing how you track guest issues and food waste, all while delivering actionable insights for continuous improvement.
Built specifically for restaurant teams, Restore offers full customization to fit your needs, seamless collaboration, and detailed activity logs to ensure accountability. With Restore, you'll boost operational efficiency, strengthen training, improve your restaurant's reputation, increase guest loyalty, and reduce team stress.
Restore is the future of restaurant management.
OUR USERS SAY:
"You can log and track items, dayparts, reason for issue, etc. so you can really drill down to the reason you are having to replace something and what you need to work on, as well as find the customer you are looking for in the 'guest log book' so to speak."
"Very easy to input a complaint and ensure we provide a quick, accurate recovery upon the guest's return visit. Most importantly, it can be utilized as a way to drill down waste from specific sales channels, dayparts, food items, specific complaints etc...allowing you to be more deliberate from a training standpoint, saving time and money in the long run."
GUEST ISSUE & RESOLUTION TRACKING
Simplify the process of recording, retrieving, and resolving guest issues with Restore. Ensure quick and gracious recoveries while minimizing disruption to your operations.
■ Standardized Process
Maintain consistency with a streamlined process for handling guest issues.
■ Search and Filtering
Quickly locate issues using Restore's comprehensive search and filter options.
■ Intelligent Flagging
Restore will automatically flag issues to prevent abuse and gain insights into a guest's history.
FOOD WASTE & DONATION TRACKING
Effortlessly monitor your restaurant's food waste with Restore. Capture waste at the source, take control of your food cost, and minimize waste.
■ Real-Time Monitoring
Track discarded, donated items and guest issue resolutions in real time.
■ Source Capture
Capture waste at the source when it happens for better results.
■ Comprehensive Reporting
Stay up-to-date with waste across all areas of your restaurant.
REPORTING & ANALYTICS
Identify root causes to improve resolution rates, decrease guest issues, address food cost concerns, and grow your bottom line.
■ Custom Reports
Generate tailored reports for your restaurant.
■ Data Visualization
Use interactive dashboards to visualize data.
■ Performance Measurement
Identify root causes, measure performance, and improve processes.
ACTIVITY STREAM
Keep a detailed record of user activities in your workspace with Restore. Enhance team communication, collaboration, and accountability.
■ User Activity Logs
Monitor and track user activities in your workspace.
■ Notifications
Choose which activities you want to receive notifications for.
■ Enhanced Communication
Improve team communication and collaboration.
SETTINGS
Customize Restore to fit your restaurant's unique needs. Create categories, customize tracking items, and manage user access.
■ Customization
Create your own categories to track issue types, order methods, waste areas, and waste types. Customize the items you want to track.
■ Unlimited Users
Invite unlimited users to collaborate as a team.
■ Shared Access
Quickly access accounts on a shared restaurant device with a secure PIN sign-in.
To learn more, visit restoreapp.com or connect with us @getrestoreapp. For help and support, visit help.swipestorm.com. By downloading, you agree to our Terms of Service at restoreapp.com/terms and Privacy Policy at restoreapp.com/privacy.