Ride Sun Metro

The street car tracker Is always ridiculously behind, they also can’t take the street cars off the map when they’re in training, which creates a lot of confusion. On sundays i can never get the ap to tell me when the brios will be circulating, causing me to have to wait up to forty minutes for a brio. Also, unless you have Facebook you can’t see updates on anything regarding the buses, you really can’t include a “news” or updates section on this app? And then the other app sunmetro provides is equally useless. At often times the option to buy a ticket doesn’t work, and luckly the bus drivers have been nice enough to let me ride bus but I often get a little bit of attitude. This ap is so dumb.

A “map” of the tram route is provided, but it does not indicate the direction the trams move (they only go one way and make a strange loop, so a stop can look like it’s the next one but actually be 30 minutes away). The app has little green moving tram cars to indicate where the trams are, but the trams are always actually 1-2 stops ahead of where the app says they are, so if you’re planning on heading out to the stop when the tram nears, you will always miss it. You’re better off just looking out your window and consulting maps than using this app.

They should fix this problem. I tried to buy tickets and my card was declined as well as others I used to buy tickets

Does not provide intuitive route selection for trip planning purposes. Route maps are not integrated for trip planning. Unable to view relevant routes without loading the all entire city route maps. Bus stops are not shown on route maps. Google maps, Apple Maps, Microsoft Maps all show bus stops. Sun metro maps fall short. Does not allow saving specific trips that are used regularly. Cannot delete or manage search history items without completely removing and reinstalling the app. Website doesn’t allow history management. A disappointing app overall. It is understandable why El Paso residents are not so inclined to embrace the use public transportation. Very low quality bus schedule system in comparison to most other US metro locations. Customer service is not helpful, sometimes rude. Definitely in need of improvement

Keeps getting the bus times wrong, also super slow and takes too much time to load when I need to quickly check bus routes

This app makes it easy to find the nearby bus stops and to buy tickets