Rizek - Home Services

Are you guys still in business? App doesn’t send verification SMS and just says “error”. Your 800 number always gives a message that it’s busy!!

The cleaners were not professional they did not show up. The app support is a total joke. The number doesn’t work. They rob you freely and will not refund me back. This app is run by thieves!!

They canceled my appointment today for a deep cleaning which I paid 1,289 AED for without giving me prior notice. And I also traveled to make this appointment today. After thirty minutes of waiting— I called 4 times asking where the cleaning team is and why they are late— and finally on the 4th time, they realized that their cleaning team is on “holiday” today. All they did was apologize and refund. They didnt even bother to try to bring someone else to clean. What a shameful company. They could have called me in the morning to tell me nobody was coming and I wouldn’t have traveled to make it—only to find that nobody was coming to clean. 30 minutes after the appointment time. When I called them the first 3 times, they had no idea that their entire cleaning time was on holiday. It took them a while to figure this out.

طلبت خدمة تحليل كورونا من سنة وانا في دبي وكنسلت الطلب (لعدم وضوح التفاصيل من الشركة مقدمة خدمة التحليل) فاسترجع المحفظة من سنة على حسابي الاماراتي ومافي خيار احوله لحسابي السعودي ولا في خيار استرجاع الفلوس لحسابي البنك !!!!! رجعو لنا فلوسنا

You schedule a service and clear your time for it after you get confirmation from their customer service but all what you get is waiting in vain as it’s never there ! No one to call or follow up with and no accountability. When finally someone answered they blamed me for not reporting it earlier and blamed the service provider for no commitment! Very unprofessional and definitely will NOT recommend it for anyone nor use it ever !

Booked 5 times with them. 3 times home cleaning and 2 times car wash. - 2 first home cleaning were pretty bad. The person didn’t even finish 60% of what any other usual cleaner do from other services. Last one was a complete mess, the cleaner spent 2 hours on a 8 sq meter kitchen. Wasn’t even 10% of what a regular would do. Asked for someone else to finish the job but they never bothered. - 1st car wash the guy didn’t turn up at the appointment and I had to call to have a refund. I mean seriously? Why do I need an app then? Second was ok hence the 1 star rating

Polite and super nice did a great job!

Great service

Why does the application give me the option of choosing a time slot when in reality it decides the time for me?

I booked an express PCR home service test. Prior to booking I called and asked if there is a chance of delay or not, as I needed to catch a flight for an emergency. I was assured there won’t be any issues, so I booked express service. The PCR test didn’t come on time. I followed up via call and chat, and it turns out they are just a middle man between the Lab and me. They couldn’t give any update and recommended to keep checking email and AlHosen app. The result came after 14 hours and not within 7 hours as booked and paid. Besides not making to the flight, I followed up few times for refund. Never received apology or refund. Stay away from this app.