Roost Smart Home

It seems like they had a good idea but haven’t made any updates in several years so the product and app feel ancient. Makes you think they’re probably going to end support pretty soon and close up shop. It’s a shame they don’t even try to update it. This company desperately needs to invest in itself.

Cannot connect any of my devices via the app

Unable to connect leak detector to WiFi after multiple attempts and troubleshooting. The detector sees the WiFi but connection times out every time. Trash product and app.

Insurance provided me with a smart batter + water detector. I tried for an hour to set up the battery. (I have smart bulbs, cameras, doors, etc. not exactly my first rodeo) it never worked. Gave up and threw the thing away.

Product doesn’t open easily. Product does not connect to WiFi. App crashes multiple times as I try to connect to WiFi. Don’t waste your money or your time!! What a waste of space for a garbage product. Unacceptable.

The device can’t connect with my wifi via iPhone and I’m tech savvy. We keep going round the setup process which leads me to a troubleshoot page that says “oops can’t find anything”. For my last attempt I get, “server Unavailable…”. Why would anyone trust a basement flood device with this crappy mobile app!?Service Unavailable The server is temporarily unable to service your request due to maintenance downtime or capacity problems. Please try again later. Additionally, a 503 Service Unavailable error was encountered while trying to use an ErrorDocument to handle the request. Service Unavailable The server is temporarily unable to service your request due to maintenance downtime or capacity problems. Please try again later. Additionally, a 503 Service Unavailable error was encountered while trying to use an ErrorDocument to handle the request.

Doesn’t work. Can’t connect to my wifi. Tried several times.

Bought smoke detector battery to be able to silence nuisance alarms for a very high smoke detector. Worked fine several years ago. Now that Roost has multiple products, the battery controls are gone.

This is a nice concept, but the interface wasn’t designed well. For example, it currently tells me “! Your devices need attention”. My “Dishwasher” device says “! Reported on Jan 9 at 3:02 am”. That’s it, there’s no way to find out what was reported or to reset it. There’s a graph of temperature and humidity, but they’re in range. I finally threw them away. After many many false positives I had a real leak from a dripping sink. I dried the sensor off and after > 12 hours it was still beeping.

I wish there was a way to ping the sensors.