RouteThis Helps

App doesn’t work

This app is about as worthless as the Watts Home App. Neither one is good and doesn’t communicate well with their devices.

Forget reading these reviews—the fact this app even exists is decent indicator of how poor Bryant (Carrier) customer service is, and how poorly engineered their products are, which are designed to be anti-competitive. Thermostats like a nest with similar basic functionality like wifi access have wifi access disabled when they connect to a Bryant machine. This is adversarial software design, implemented by 3rd-rate software engineers, and customers suffer.

Tried to troubleshoot a blink doorbell that was not responding after adding it to my network. Again and again. After scanning, it told me my network was Very Good. Also told me there was 1 issue. And that I should click on the issue for details… BUT IT NEVER SHOWS ANY LINK. With nothing to do, and no other options to choose, no menu or functions to explore, this app tells me NOTHING. Tried it 3 times. Shame on me. Clearly the issue is The App Itself. Uninstalled.

Have had Blink for several years. Amazon took over and slowly deteriorated. Just now 8 cameras all went offline. Told to try this app. Just asks for an acces code not given to me. Think its time to move on to a real security system

I don’t know how to get a access code

Customer service is no more. I called blink. After waiting on hold for 20 minutes listening to the same 15 seconds of pounding piano on perpetual repeat I cancelled the call. It was that or kill myself. Then I found they had an app just for this issue. They said download this app before calling support. I thought that meant the app would diagnose the issue of “system unavailable”. NOPE! The first thing it wants is a four digit code provided by tech support. I’m on the verge of packing up this entire garbage system and sending back to Bazos in a million pieces. It’s a lousy system anyway. It takes far to long to get notifications. It takes far too long to connect to a camera to see what triggered the notification. By the time it connects whoever was there is long gone. All that’s left to see is someone walk past the camera. It’s junk.

I have great speeds thought my house but they still wanted me to down load this app. I run the test I have 156.9 Mbps download and 139.5 Mbps upload and my network health is poor. I also have full bars in my phone. I logged into my Zone director and have very little packet loss. I’ll stick with my WiFi Analyzer and Speedtest apps.

I read most of these reviews. Not a single bad review is about the app itself. It's complaints of the issues not being resolved. THAT'S NOT WHAT THIS APP IS FOR! I had an issue with my Blink camera and this app provided data for myself and Blink to single out possible issues. Some of you call it scetchy, as you give the app access lol smh. If you do not know what you're doing, go back to school or leave technology alone. I'm sick of seeing bad reviews making me think something is bad when the reality is I live in a world of uneducated human beings that will complain over anything that doesn't go their way! P.S...this app DID its job as it was DESIGNED to do.

I called tech support on 8/7-22. The tech support person was nice and tried multiple fixes and tests, was on the phone for 45 minutes with him. In the end, my problem never got solved. When you try to get live video after a vendor rings the doorbell, it takes almost 30 seconds for the live video to load, and the talk function is available. By that time, if it’s UPS or FedEx , they are gone before you can talk to them. I wouldn’t recommend Blink doorbell or cameras to anyone, they can’t fix the problems with their servers. Wayne R.