Rover Mobile

One star for leaving emergency responders alone and behind, suddenly and with little notice. Forcing entire departments to identify a new system, migrate all the users, and pay more for less features from one of the very few competitors. Another useful app ruined after being bought out by a bigger company (ESO). Nothing like capitalism at its best, lining the pockets of its new owners and leaving the little guys without service. I want off this ride, this is exhausting.

I been on my Fire Department since 2021 and the rover app is great to see what hydrates or whoever is responding. Yes we all have some type of issues with the app but it’s oh ok. Overall I think it’s a great app as for us firefighters.

The volume of the alarms are extremely loud to the point of being startling. I can’t find any way of turning them down. You can’t silence the alarms without going into the app and disabling them. Then when you’re on call you have to turn them back on.

Needs to be available on car play. Works pretty good as long as your 911 center is compatible.

Do not depend on the map. The mapping is bad, wrong address, wrong street. Can’t wait till we drop this app. This needs to be redone before lives are lost.

Why won’t the alert tones save after I change them?

GPS is spotty and fairly innacurate. That we’re on iOS 16 now and still don’t have a) widgets, b) Home Screen widgets, or c) Apple Watch complications for watch face is a surprising lack of development. Features haven’t been added in years. Not months. Literally years. It’s a few seconds to open the app every time. No lock/code to protect the data (we use on our firetruck iPads and lock for this would be good just as TRACcess does). A Do Not Disturb bypass was the most welcome and most recent feature addition - over a year ago. Adding preplans is a pain online. Same for fire hydrants or notes for special houses (hoarding, group home, etc). The screen for “fetch” and “pin” is a nonsensical layout since day one and hasn’t changed. You’ll have more luck inserting a USB stick correctly before you figure out how to login in the first try. Overall this app is 2 of 5 stars, and that’s probably being generous. This is what happens when a big company buys a good app then lets it stagnate.

It is a very important and useful app for first responders however it is missing many useful features such as the option to mute or sleep the alarms coming from the app notification with out needing to silence or do not disturb my phone. Another useful feature would be to integrate the radio feed into the app so you can listen in to the feed from your department without needing a separate app for when your out of your district radio coverage. The biggest most important feature I can’t stress on enough is quicker response from when a call goes out as Rover has anywhere from an instant response to waiting over five minutes for the call log to show. The app fails to load when I click on a notification to load the app. You should make it easier and quicker to view a call, not needing to click on active call or whatever have you to view the call logs… time is important and you keep wasting it with these useless features and poor app response. Also having a limit for ten calls is ridiculous. My department gets more then ten calls daily and I can’t use the app to backtrack calls. Having the app restart when I’m viewing a call and a new call comes in is unsafe and just plain rude. I’m reading a call log for an incident I should not have my screen change to a new incoming call without my do so.

Overall the application does exactly what it is supposed to do. Bad bug though…. When I go to change settings and hit save (ie. Changing the time, etc.) the setting do not save after hitting save button. When it’s fixed I’ll increase the stars.

Has a few bugs. Best thing about this is it shows who else is responding to a call if you happen to be away from your radio or don’t hear someone check on.