SafeNet MobilePASS

Not happy; confusing ; support is by a bot; sends you to read arrticles; that is what my doctor told me when i got ill ; read how to cure it; it is laughable.

This app has just one job. It’s like it was MADE for the Apple Watch...except that’s the one thing it doesn’t do. 2014 called: they want their app back.

For those of us that needed to obtain frequent tokens (developers, IT support, physicians and prescribers) it would be helpful to have an Apple Watch app. Having to grab my phone every time I need a token adds up in time. With many companies wanting to go away from physical tokens, having an Apple Watch app would make a more smooth transition. And it would be just secure. The watch locks when removed from your wrist. So it may even be more secure than a physical token. Thank you for considering. It would make many of us happy.

A few of my friends have has this issue, but his has been over the top. I never even knew this app existed, and it was all fine until one day it downloaded randomly. I deleted it but then found myself having to delete it 10+ times a day. This is SUPER annoying. The same thing has started with another app, called “comp portal” don’t download either of these apps, they WILL crash your device and they are not really good apps at all. Sorry to whoever made this!! I never write bad reviews! In fact, I never write reviews! 😬💕😊

Just bad overall

Mostly just keeps me from accessing my information.

This app is great but seems so 1990’s. FaceID is such a better way to authenticate and they stuck to four-digit number. Most people I know who use this app forget the PIN it use the same pin in every app make this vulnerable if the phone is stolen. Please modernize.

In the world of mobile. You need enable Touch ID when I want to login to get tokens. It is such a backward tool.

Hate to say Citi needs to go back to the tokens. Mobile pass set up is to complicated. Why can’t a global bank have a better grasp on technology?? Tokens are so much better than mobile pass, must be some sort of cost savings for Citi. Keep in mind if you are a current mobilepass user if you get a new cell phone you have re install the app on your mobile device. This isn’t communicated out to users. System admins are busy keeping up with this product......uuuugggh!

In the last update or two, the haptic response was removed, meaning that when you tapped on a number, you could ‘feel’ and hear a response. Also, the number pad seems lower on the screen such that when you tap on 0, it is so close to the close screen bar (iPhone version), that half of the time it wants to close the app, or when you compensate, it won’t register, so you have to tap carefully several times to make sure you get the number you want. I would really like to have the previous version back.