Salesforce Social Studio

What sort of app for social monitoring doesn’t allow push notifications?! Social Studio and the app have a LONG way to go to be on par with the competition.

I only use this app because my job requires it. Social Studio is useless. It doesn’t let you upload videos at the same size that Facebook and Instagram accepts. The app has other glitches like not being able to tag people/pages. When we I post multiple photos on Facebook it duplicates the caption for every photo. These issues have been around for year. Get it together.

Just recently when trying to schedule out posts on the mobile app, the dates and times do not appear. When you click “Schedule” the scroll bar does not show any dates, hours, or minute options past the current time. You can scroll and schedule on out anyway, however it’s invisible so you have no clue what day/time your selecting. Other than this, the app is fantastic!

Several members of my team use Social Studio for monitoring our business pages. Unfortunately, many times when one person takes action (such as hiding comments), the next persons dashboard does not indicate that this action was taken (a hidden post still appears). Overall the app is a bit clunky and not easy to use. The desktop version works well—the app, not so much.

I can’t find a way to select multiple similar posts to apply a macro and it is not practical for me to apply macros to multiple posts individually. If there is a way to select multiple posts to action together, I couldn’t find it.

Numerous bugs in the app. As one example, once I schedule a post, the app won’t save any changes I make. Overall a poor product and app.

This app is particularly handy for managing incoming posts while I'm out of the office. Love it.

Downloaded app but no way to register a new account. 10 minutes I'll never get back.

Being able to quickly create a topic profile with summarized results is a great feature!

This app is great! I love the UI, and it's very intuitive for an enterprise software app.