Seattle Symphony-Listen Boldly

Overall SSO management experience terrible. Used to be 1st class. Board members need to do their job and replace the top tier incompetent ones…I used to subscribe to everything. Now hardly any program at all. Zero stars SSO board.

Most of the other reviews are spot in. I love and appreciate “our” symphony, but these folks need to hire Ticketmaster or another qualified company to create a useable app. So disappointing and frustrating.

After entering the password, the first time, there is no option to remember, user or safe password. Unless one likes remembering passwords or has a password manager, this renders the app useless for showing the ticket when you get to the symphony, which you would think would be one of the purposes of the app.

This has been a frustrating experience. Your site is not accepting my password and when I was sent account info to help It was absolutely no help. Tried to re-register and the site sent me back saying someone with my email (me) already had an account. I am getting sick and tired of organizations using digital formats to save themselves money in ways that create obstacles for customers and donors. Why support any organization which does not value their member and donor’s time!

Whoever made the Seattle Symphony app spent their entire budget on high-res graphics and selecting just the "right" shave of magenta, leaving nothing for implementing the sort of functionality and usability needed in such an app. The performance is sluggish, the back button often fails to work, scrolling is often wrongly registered as a tap, and when you do manage to go back to what you were scrolling through, after the spinner finishes (caching, people!) you get back to the top of the list instead of where you were. Purchasing tickets is less than even an afterthought. Tickets are listed with words ("Founders Tier", "Orchestra B", etc.), with no indication of where in the auditorium those sections are. Furthermore, there seems to be no ability to actually choose which seats in these mysterious section my tickets apply to! This app is nothing more than a cruel joke. If I could give it zero stars, I would.

I have tried to uninstall it but it does not seem to go away. The plan was to reinstall it to see if the issues went away. The magic trick did not work. All I can do is open it again from the App Store, the same version that I am trying to remove.

Does not work

The symphony does not promote mobile-friendly tickets well enough to make using this app a convenient or reliable way to obtain digital tickets on the go. The app itself fails to load promptly nor does it show all of the ticket information. Ticket information is also not compatible with Apple Wallet or other apps that are designed to save the tickets for ease-of-use. The parking tickets are not accessible on the mobile app at all. The Symphony needs to seriously consider a new app platform or modification to the existing app to improve its functioning. I can see many people running into the dilemma of not being able to access their tickets upon entry with this app not meeting modern mobile platform accessibility standards. Boo.

The app is terrible. It bogs down between every tap to the tune of 10-15 seconds each time. Ticket info rarely shows up. Please fix this app.

Very buggy app. Half the time our tickets don’t show up. Sometimes they are there, sometimes not. Do not rely on this app to get you into a performance you’ve paid for. Print your tickets out. Very unreliable.