Seattle Yellow Cab.

No comparison. Easily better value than any tech ride share service

As a first time user for the yellow cab app, I found it a bit frustrating as it changed my Pick Up address on its own, which caused some delay. Luckily, I was able to talk to the driver and he could come pick me up where I was located.

I am leaving Seattle after a two-week stay. I used the app going to and from the airport, and it was so easy to use. It let me track where the cab was as it came to me, and made paying cashless easy. The drivers were courteous and helpful.

It's nice to have another option to Uber and Lyft that's wayyy more affordable. But the reliability of service is lacking. My car has been 5 minutes away for 25 minutes. It's not rush hour, the traffic by where I live isn't wildly out of control. The estimated times are consistently off. Several times I've gotten in the car and asked if I knew how to get to our destination. Not like, do you have a preferred route. More of can you tell me or do I have to use a gps.

Works ok until cabbies use it as a way to scam you with no recourse from the app

The app worked in the beginning, but after a few trial and error requests, I am unable to get my payment to be approved, so I have to go back to manually calling and requesting a ride, which gets clunky after awhile, because dispatchers want exact street number address, instead of landmarks or building names.

The app has really improved from a couple of years ago. The service has always been good in my experience. I use it for wheelchair cabs to commute to and from medical appointments in the north Seattle area.

Horrible service. They lie and you can’t count on them.

Much cheaper than Uber! And now that you have the app, this is a great improvement. Keep up the good work!

First and foremost, this issue was with one particular driver and not the others who were friendly and professional. My experience with both this app and the company was exceptionally concerning as there is no human representatives to speak to or way to contact to inform them of drivers accepting rides, then no showing, then taking your money. If there is a number the only way to see it is by being in the cab, which is hard to do when they never show up. I had one driver that would keep taking my requests, refused to contact me if there was an issue, if I was in the wrong spot or if I was still coming, anything that would explain why they didn’t show up. I know this was possible as other drivers would call and I quickly was able to find them. And yes I do tip (20%+) and generally I don’t talk much, am just grateful to have a ride. In other words I’m not being a problematic customer and my locations were obvious landmarks or large businesses. Without any recourse with drivers doing this in bad faith and essentially refusing to provide the services paid for by the customer, or worse, making it easy for another person to steal the cab and have you on the hook for the bill, DO NOT USE THIS APP! And only paid in person with cash.