SEC³URE Mobile App

They revoked approval that i already had cleared and checked the previous day. There day of the surgery my hep b approval suddenly is not accepted. By the time they managed to re-approve my credential the surgery was already over. That happened twice in the same week with intelliCentrics, didn't have such problems with GHX. Caused a lot of damage. Very poor.

In my area alone I have 5 credentialing agencies I need to use to access hospitals. First off these companies are such a scam it’s disgusting. With that being said this is BY FAR THE WORST APP OUT OF THEM ALL! It freezes, you can’t do a single thing. You pay all this money and they have t fixed this app now in years. Pure complete garbage would give zero stars

Always have issues with submitting credentials. Turn around time is the worst and always have to call to get approval. Digital badge seldomly works.

This app has not been updated to work with the larger screen on the iphobe 14 & 15 pro max. Key functions are not accessible

They are .0002% better than GHX. However, it is just another company who knows vendors do not have a choice but to pay their fees in order to do their job. What do we get for these outrageous fees? Horrible user interface and horrible customer support. Their staff is friendly and easy to work with… although their hands are tied by this shady company. I hope their insane revenue pays their employees well because they sure as heck don’t support the customer.

I can’t click the hamburger icon in the top left of the screen to select accounts or check in. It requires multiple taps on the screen in hopes that it registers my touch. I have the IPhone 15 Pro Max. It seems like it is too far up in the corner.

I’ll spare you my thoughts on credentialing companies (which I can assure you are not positive). This company has somehow convinced hospital that they are necessary. I’m jumping through hoops to get vaccines I don’t need or already have to do business with health systems I already did business with. But at the core of the system itself, there is no functionality. I was sent a badge that connects to the app and they boast that you can quickly check in and out of hospitals, but the dashboard on the app itself does not load. So, the primary function of the app and badge are completely worthless. If I can’t set meetings on the app, why have an app at all? This whole setup is laughable

Formatting doesn’t work with iPhone 15 pro max

For the amount of money Reps have to pay for this app, I would think a little more effort would be put towards making an app that works… Mobile check in works about a quarter of the time, there’s certain areas that you can’t open from a phone because logos block the buttons. They need to seriously look at how bad their app is and FIX IT!

I’ve been doing this job a long time. Does anyone know what hospitals get out of these extortion apps they put on reps? It’s not peace of mind or security. I know these companies were founded by reps that couldn’t sell anything (which was genius on their part). But I seriously can’t believe they’re still relevant. Zero stars given.