SecureSmart Alarm

What the heck happened to all the buttons? Not the number keypad… Where are the buttons to arm stay and away? I can’t remotely set my alarm in stay mode anymore. Fix it!!!

Can’t not arm or disarm any longer. Completely functionless.

The app only shows the history, and will not allow me to set my alarm. I deleted it and tried it again. I downloaded the SecureSmart Alarm App and it worked once and went back to history. I deleted and reinstalled and it does the same. This alarm let me down when I needed it the most. I need to set Stay remotely and it’s impossible without the app and not being present in the house.

I’ve had this app for a little over a year (both the white and the blue app) and both have been crashing and extremely delayed in arm/disarming of the alarm. It crashed again today and I’ve de-re’d the app and still nothing. I went with my friends security company since we had crappy internet where we live. Once our fiber is installed in going back to a mainstream company and dropping this ridiculous app.

How do you roll out an update on a app as important as alarm management and don’t test it?? Soon as u accept the license agreement terms that’s it!! The app freezes on a white screen, I’ve reset the phone, deleted & reinstalled the app the same issue!!! The previous version although simple & outdated at least worked!!

The new update needs work. When entering a code there are no sounds and no indication you are even entering anything. Please look into this issue.

The app freezes after I accept the terms and conditions. Just a blank white screen that doesn't advance. I've uninstalled/re-installed, cycled my phone, force closed the app... Nothing works to make this app work. Help!

Update 10/2020 Finally addressed issues and seems to be running smoothly. Update 06/28/18. App is still useless. The company hasn’t updated the app in over one year. Avoid this company all costs. This app is useless. Usually takes 20-30 minutes to set/deactivate the alarm. App lags whether you are on wifi or not. Very glitchy. Can't tell if the alarm is actually set until you get the push notification. If you have any other options, avoid this system. We closed 30 minutes ago and I can’t get the alarm set. Leaves me in a very dangerous situation at closing time. Avoid this company.

System works half the time and the other times it crashes. It is slow and lags and sometimes it doesn’t even upload. Sometimes I can’t even arm/disarm with app. Please fix bugs and pay more attention to the app. Thank you

Crashes on iPhone X, XS, and XR