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Dear Support Team, I hope this message finds you well. I am writing to express my concerns regarding the performance of the Home Security App, which I have been using to ensure a safe online environment for my family. Unfortunately, my experience with the app has been quite disappointing. Despite its intended purpose, the app fails to effectively block websites that I do not want my children to visit. Specifically, I have repeatedly tried to block access to YouTube, yet the app consistently returns an error message stating that "something went wrong." This persistent issue severely undermines the app's functionality and reliability. Moreover, the app's overall performance leaves much to be desired. It does not provide the level of security and control that is expected from a product of its nature. As a result, I am unable to confidently rely on this app to safeguard my family's online activities. I kindly request that you look into these issues as a matter of urgency and provide a solution that ensures the app performs as advertised. I believe that addressing these concerns will not only improve the app's functionality but also restore user confidence in your product. Thank you for your attention to this matter. I look forward to your prompt response and a resolution to these issues. Sincerely, Sam

I kinda like it but for kids with ADHD it’s SO FLIPPING HARD to get off the device. I would recommend this app but wish it was lil bit better

First of all, I can only block stuff on my kids school computer when they’re on my home Wi-Fi network. Anything I blocked does not apply to the schools Wi-Fi which is absolutely infuriating. I have an autistic kid I’m trying to prevent from downloading and playing video games all day at school instead of what he is supposed to be doing. Second of all, I am a blind parent, which means I am a blind user of this app. When I reached out to let them know that their app was at best clunky for a user who interacts with screen readers on their devices, they said, no, it isn’t… So even when I try to use it on my own, I end up needing to ask for help because it’s very inaccessible even though they say it’s fine …

My children’s account are not showing any history. They have been trying to fix this since the beginning of the school year 2023, still nothing has been done.

A useless app. Even when it did work, links that my child used were unclickable, saying things like “access denied” or “forbidden”. Now I cannot pause her “downtime”, so she cannot even complete homework at home because it’s stick unconnected to the internet.

Doesn’t work. It’s crap

Please fix the app. It has not been working for a week and this is important to parent like me who use this to check my children’s activities.

Wow, this app is one of the most user unfriendly app I’ve been forced to use. I should not have to go to a separate website to sort through how this app works. Apps parents use should be intuitive and inherently easy to use. Why? I’m already juggling and multitasking a million things. If this is supposed to be helpful then make it so. I’d rather be spending time with my kids than trying to figure this app out.

I think this app is taking privacy away from kids older to like 12-13 I’m 12 and my mom has this app for me just for me and sometimes I forget my mom can see but can you guys give me more pictures because I don’t understand the pictures compared to the app I downloaded to see what it is in my moms account but it’s not there ?

The app is fine just to show you a summary of your child’s web browsing and activities, juts the links and names of sites. But! If you want to click/tap on a particular site to open and see the content of the site, if you want to know more about it, the little wheel keeps on spinning as if it’s connecting you to that site but it doesn’t. It gets stuck. So you have to write the site and try and search it yourself.