ServiceChannel

It’s nice to have this app but the work order filter should match what it has on the actual website

Why did you ruin the app by requiring location services to be on in order to enter a work order? The app in now useless to me as I will not be giving you my location. The work order is for a building I work at. It doesn’t matter where I am.

When trying to open a service ticket , app crashes and refreshes to main screen of app.

This App never works. I’ve not been able to login in for months. This company is a joke. I’m forced to use their service which I don’t want to. Anytime you call they can’t resolve anything. Can’t wait till the day I never have to deal with them.

The full website is much better than the App. The APPs entire interface is bad. Where is quick view? Why is it so hard to look at work orders? Please reformat all pages of this APP.

SC charges contractors whose customers utilize this app. It’s a nightmare to use and prevents you from submitting an invoice the day work was completed. If location does not confirm work same day, you are forced to date your invoice invoice the day of confirmation or auto escalates. This system makes paperwork triple as techs have to write up invoice, then check out on app and then office has to input invoice. A real nightmare!

When you go into the description dialogue box the app closes.

Absolutely Junk

I don’t understand how big businesses’ use this app and SC to get work done. It’s supposed to help increase productivity, communication and record keeping, but recently it constantly drops my access making me have to go to a desktop PC and regenerate a mobile access code. It seemed to work ok before, but since the start of 2023 it has turned into useless time wasting garbage and I have to constantly get on their website and chat with them about fixing it. Really shouldn’t take this long. Time is money! If you’re in the market for an app and service that will make your business more effective, search elsewhere!

Constant issues with the app, new updates rolled out create new issues. I use it daily and waste tons of time trying to get things to load when submitting work orders.