ServiceTitan Mobile

The app keeps freezing up, so I have to delete, then download it again.

If I could give it negative stars I would. I am on pace to produce a million a year for my company. It has lost so many of my signed contracts that I fear I will lose commission every time I need to use this crappy software.

Companies pay insane amounts of money for a software that works maybe half of the time. How can I get into a racket where I make tons of money for a product that rarely works as intended?

I have been using this program on my iPhone and iPad for well over a year now with two different companies and honestly, this is by far the most junkiest, slowest program. I have seen in a long time and I have used many others. Please optimize for the performance aspect and re-design it to make sure that it fits all of our needs.

The app doesn't work on the new iPhone 16 Pro. It works on the old iPhone.

I’ve only been using ServiceTitan for a short while, but in that short time I’ve noticed some considerable room for improvement, especially as compared to similar apps. On iPhone (maybe I need a tablet) the app doesn’t fit on the page unless the font is so small that it’s difficult to read and navigate. For craftsmen and technicians that are tough on their hands and have big fingers, that’s a tall order. There are also areas that don’t follow the workflow all that well.

Would really like the ability to work on an estimate once a job is closed

It constantly glitches and the system lags causing my office to argue at me thinking I’m not out doing my job, been on the verge of getting time off or fired due to app malfunctioning

I think this app is onto something, but until they discover execution and remove annoyance, this app will end up being the Skype of home service; left behind. Every 3 seconds or every button press on this app, a little window pops up that says “A setting on your device is annoying me- fix it!” It makes it almost unusable. Unless you surrender fully to the apps demands about invading every oriface of privacy you have 24 hours a day and draining 100% of your battery every 2 hours of standby, in which case they switch to an onslaught of “rate me on the App Store” There is no setting that turns off these incessant popups and it makes it almost unusable. Speaking of unusable, attempting to enter information in the equipment section or filling out a form is a test in patience and device durability, as it usually ends up getting beat against a wall when service titan deletes all my inputs/glitches so I can’t scroll and have to close and lose all my inputs/ zooms in so far when a text box is activated I can’t see what I’m typing and have to redo it 4x/ just ignores the inputs, never changing anything until you restart the app for the 4th time on-site. It’s a fairly simple system, eventually someone will make one so perfect no one will turn back. Will it be service titan? It certainly isn’t today, but if they can find their big boy pants the spot is still open!

First, Let me say this is one of the most expensive softwares to utilize for a service company. Stating that, we had ESC before ServiceTitan- and Servicetitan is a Downgrade as far as features are concerned. Have on-call technicians? good luck, they'll need a separate Office account to see the important info. Have important Location notes? no provisions for those here! your technicians will just have a very small "Pinned Notes" selection for ANY and ALL notes to open up(that you have to scroll to see) and it's buried so you're sure to miss it. Cant have a Picture in equipment list for nameplates, Can't have a layout/blueprint or Profile anywhere other than jumbled through the other pics in the "Photos and Videos" tab(no folders/etc.). Field techs, which are relied on for data input and such can ADD equipment, but it doesn't save anything if they Edit it. Lacks a lot of features- They should boot up ESC to see what they're missing.