SF311

NEVER WORKS AND CRASHES 24/7!!!!

Once a user provides contact into and submits requests. Requests never get opened and stay as submitted. Also there is no way to report anonymously because after after signing out because uninstalling when you hit get started the app automatically signs a user back in.

I submitted 6th post twice, but the post disappeared at second morning. Please fix the problem.

Takes seconds to report graffiti or trash in street. Frustrating that DPW and others don’t actually close all requests but at least it’s sending data where the problem areas are.

Loses about 1/3 reports I submit. Location manager wirse

I got a new phone, and none of my old reports open up. And there is no way to log into the account on the old phone. It is like every time you get a new phone you have to get a new account?

Lately, none of the items submitted are even initially addressed until 3 or more days after the complaint. What’s the point? Who on earth manages the requests? Homeless person shooting up, blocking a fire exit, blocking the entire sidewalk with their junk…. City responds 3 DAYS LATER!!!!! Junk truck parked in front of my home with all its crap for 3 days and doesn’t move….. city has yet to respond 3 days later…. And it has yet to move!!!!! what a joke, this app is nothing more than a waste of storage on my phone with the way in which this city pretends to respond.

Workflow and UI can be streamlined but it does the job. My main use case is asking for local full garbage cans to get emptied. Good to see a new version, but pls do a bit of user testing and you’ll observe users (like me) feeling frustrated about entering the same info several times. Also would be good to have a history cos it’s the same ol’ garbage can most of the time :)

It has all my reports is some crazy order, such as 3 years old are showing up. And for recent reports, only the closed ones are displayed. As of yesterday I had some open reports, and they aren’t listed. Since the departments say they close a report when they take no action, it is important to see open and closed reports, with the newest one listed first

This app works! I use it regularly to report all kinds of dumping in my beautiful, but dirty, SF. Sometimes I’ll post 4, 5 or more cases on a morning dig walk. I use it for big and small dumping, human waste, and needles. I’ve found my cases are closed anywhere between few to 48 hours. Not only does it make streets cleaner, It allows me to take action instead blaming others. It helps promote a culture of clean.