Shapermint

Don’t like that they don’t send the free gift the offer and when u ask them they say they can’t send the free gift if it wasn’t sent

I absolutely love Shapermint & I am a repeat customer but the app has serious glitches & bugs. It doesn’t show all my orders. I just made an order and the confirmation email I just received was blank SMH. No Order Number/Order Date/Shipping Address/Total, etc- all that information was blank & $0.00. If Shapermint can fix the bugs & glitches in its app- it’ll be top notch 👍🏽

Being an older, full busted woman, I find it VERY difficult to find comfortable, stylish bras to wear. You cannot go wrong with a Shapermint bras, especially all the ones MINUS UNDERWIRE!

What is the procedure for obtaining a refund on an item you didn’t receive

My first order was ordered and paid for with the correct address when I ordered the delivery person change the address to a different address and delivered it to the wrong address so I got no order. That was on May 29, 2024. So I re-ordered to try again contacted the company by email never heard back left in my phone number never received a call and again the information was all the same correct address and city state and ZIP Code and phone number once again on June 17 2024 today my package was delivered to the wrong address so once again I did not receive my package. I have been on chat several times both different times cannot get through to them. What is going on? I have emailed several times and have not heard back. It what to do to get my merchandise.

Canceled my order due to issues with this company, it’s been 5 business days and still have yet to receive a refund for my order, this company has robbed me of $58

First time buyer and I am so excited to get my bras. I’m hoping they fit good cause I always have a problem with bras.

This company hides behind an automated computer. They sent me my package DHL who turned around and delivered it to USPS. Living in an apartment with small mailbox’s it could not be delivered and claimed I gave them the wrong address. My address was correct. You can’t talk to a human. I wanted to cancel the trial membership, which they claim is so easy!! They connected me to the automated system that told me there were 57 people ahead of me! I don’t care how wonderful the product may be, the fact they can’t supply human contact is a no go for me!

Normally, when I order from Shapermint, I don’t have issues, but this time was horrible. I placed two orders. I never received confirmation emails for either order. Then when I went to have someone track my package. I was sent to this completely different website. Call Howly which try to get me to subscribe to their business for $46 a month. There’s some type of third-party establishment that helps track packages now mind you the first time I never got to speak to anyone from Shapermint which I finally received. Now for the second package this was a complete nightmare first they were having trouble tracking the package and the young lady kept telling me you must’ve used a different email address to which I told her. I only have one email address that I use for online purchases so it’s under email kept telling me it’s not coming up. We spent 25 minutes 25 minutes back-and-forth about an email address to only find out that the reason she couldn’t find my package was because she was typing in the wrong email address was wrong so we tracked the package she tells me that the package was delivered on April 10. It was left in my mailbox, I told her if I had gotten the package, I would not be asking you to track it and she goes well. It was it says delivered. I told us and I understand what it says or what you see when you’re in, but I’m telling you as the consumer that I did not receive the package, so tell me OK well I have to put in a refund and I’ll get these to you as soon as possible. Delivery date was today the 22nd and there were no packages from Shapermint so again I have them track the package and I find out that now the delivery date has been moved to the 24th which is cutting it close because I leave on the 26th to Atlanta for a wedding for which I ordered the shapermint shapers for. Shapermint really dropped the ball this time. I’m not sure when or if I’ll order from them again.

I’m satisfied with my recent orders.