Silver Top Taxi

I called a cab using the app and immediately was assigned a driver. But after waiting 5 minutes I could see he hadn’t moved on the map so I called him through the app. Took him (“Ahmed”) ages to pick up and when he did I could hear from the other voices that we was in a house, not on his way to me. I asked him about it and he said “it’s only been 5 minutes and you’re already complaining? Get another driver”. Can’t believe the level of rudeness and lack of any care that I was in a rush and was paying him for a service. Worst part: there’s not even any way to give feedback in the app about either the driver or the experience. I wish I could continue to support independent taxis but I’ll never use Silvertop again.

Booked a cab through this today, typed in my address but the cab doesn’t arrive. He calls me and says the app has sent him up an entirely different address. Why? If it wants to use GPS, please give more warning. I almost missed my flight. The poor driver wasted his time too! Please bring back local call centres!!!

The 5 star reviews are fake. See some duplicate reviews. So lazy. The one star reviews are way more accurate and reflect the quality of the service

I have been resilient in trying to support taxis. I have been a customer of silver top for well over 30 years. But it has come to an end. I try and try again and just put up with the bad service. The app cant find a taxi or the most prominent issue is the driver accepts the booking and either drives in the opposite direction or doesn’t move for 15 minutes. It’s happened the last 3 times. Then ST has the cheek to threaten me for cancelling too many times! At least uber asks me why I am cancelling to reprimand the driver. No, with ST its always the customer at fault. After 30 years, I regrettably have to go to uber and cant support local. You did this to me! Just like everyone else moving on. Goodbye forever.

Booking cancelled last minute, you don’t even get a notification. Just go with Uber and save time.

In a disturbing incident, the Silver Top Taxis driver based in Auburn, NSW threatened to physically harm my wife and burn down my house. The police were called and he was questioned after they found him hiding in the bushes nearby. An incident was officially lodged with the Auburn police station. The victim will be pursuing the matter to the full extent of the law. Do not use this company.

staff rude

Have deleted and re downloaded but won’t open on iPhone 11 - just keeps crashing.

I haven’t needed a taxi in a while due to the limited need to travel but I must say I always trust the pre book option when taking an early flight. The app is easy to use and whilst others can be clunky this one has always worked well. Drivers have always been friendly and have sometimes got to my house earlier than expected for those early flights and were happy for me to stumble out of bed :)

I prefer taxis because they pay taxes in Australia unlike rideshare apps and we need taxes paid locally to support health and social welfare. Taxi service used to be terrible but it’s now so much better, more reliable and with pricing predictability which is why I use Silvertop wherever I can.