Silvertrac

I used this app a while back while working Security. I had some difficulties every now and then, often due to connection issues, but otherwise nothing I wasn’t able to remedy by communicating with my leads/team. To be fair, those issues were occasionally on my end, otherwise, most reports seemed to have gone through accordingly. IIRC, there may have been issues towards the beginning, however I don’t recall ever attempting to reach out to the app developers about the situation. This is the most of what I can remember from 2-3 years ago about using the app. Only reason it didn’t get 5 stars is probably because I wasn’t actively speaking with the devs, sending feedback, reviewing update/patch notes.

The app continues to randomly crash whenever I’m in the middle of trying to submit a report. Photos, notes, everything erased and I’m forced to have to do it again, just for it to fail again and again. Whenever it crashes, it does it multiple times in a row

I can no longer access this app to my company due to technical difficulties through the system. Can someone please reach out to me about this matter? I also emailed your company as well.

This app makes it seem like I don’t do my job. I take pictures hourly and upload only for the supervisors and dispatchers to say they don’t get my hourly reports and uploads. So sickening.

This App Crashes all the Time making me look like I’m not doing my Job my employer states this has never happened to any other Officer other than me but I see otherwise based on this reviews in here, my Issues don’t show up. I have to constantly annoy my employer with the exact same problem that some of my issues don’t appear. FIX THIS ISSUE. Security should be your main priority when managing an app that Bothe Security and Law Enforcement Depend on.

If It doesn’t let you login or randomly won’t let you take pictures. It will randomly crash and give a error message stating that you made too many attempts.

I am very disappointed in Silvertrac!!! I have had an issue that is going on two months and there is no resolution in sight! All I’ve been told is that the company is working on the issue! Two months!!!!!

I use Silvertrac for work and the update is amazing. I had a few problems and they reached out numerous times via Silvertrac support and BlackDot to ensure that my team was back up and running. Love the interpersonal communication

I’m a guard that Hass to use this crappy app. I really wish my company would get rid of this cheap lame app. Every time I take a post picture the app deletes it it says rerouting data and deletes my posts I have to literally take a picture of one post send it sign out and re-sign back in for every single picture. Worst app ever I can’t describe how much I hate Silvertrac if you are a company looking to invest in a app that keeps your guards on task don’t use this app by hands to God this app is the worst and will cause you nothing but headache and nightmares with your security guards you will have lost posts missing entries. I’ve had pictures and written post notes that were sent in only to hear my dispatch say there’s no pictures are notes that was sent. This is the worst app ever. If I were a -5 stars I would.

This new update 4.3.3 is terrible... It keeps showing "Downloading Route Data" every 2 seconds and hence no report is uploaded.