SK Blue Cross: Group

I am very perturbed that they do not have a place that shows ‘claims in progress’. My submissions aren’t available for me to check on and I have to wait for a final decision to be made before it shows up in my submission history.

Why did you remove plan usage for each practitioner? Feels deceitful to not include all information with easy breakdown. Please bring back this feature. It’s disappointing to not have that visibility

Two of my jobs uses both blue cross. Is there a way for me to access both account at the same time without having to register the card I need again and again? Cuz I use the same email for both thinking that would happen, but I was wrong. Please feel free to reply to this review because I really need assistance with that. Thank you

I have spent a full day trying to register on this app by phone 3 times and in person. I was told it is my internet provider - wrong! I was told it is my device provider - wrong! (I trouble shot with both). Tried my husband’s remote email and Blue Cross Wi-Fi to no avail. Blue Cross response was “oh well, then do t use it”. No interest in trouble shooting from their end.

You can’t upload the receipt because you required to put in the entire thing before you submit the receipt. Sooo you have to print or open the PDF on another place so you can fill out the “required info”. It is completely pointless to have an app that you require other devices or paper work to have the required info available to fill out. The company is not registered for 90% of places to be able to direct submit. I dread trying to use it. It seems like they make it so complicated that the users give up on even submitting the claim then they don’t have to deal with paying customers.

Impossible to even sign into. It’s a complete waste of time to download this app. It simply doesn’t work.

App used to work fine. Now it won’t allow photo updates for receipts. Waste of time. Pathetic Fix immediately!

Slower than molasses and NEVER does upload the info you need to submit claim

Just updated this app and now it won’t open. So frustrating!

Can’t register, it just keeps telling me the information entered is different than what they have on file even though I’m using my membership card. Useless and frustrating!