SliderPLUS

You’d think with all the well done marketing and promotion of their products that they’d try their hardest to deliver a reputable product. The fact is, it is NOT! Software issues that never seem to get resolved, tech support that is essentially non-existent and hardware that continuously is unreliable! I’d never be able to bring this on set with full confidence ,as simple camera test in the studio leave us baffled and frustrated! You already have my money, maybe you could apply that to making this product deliver on all your hype. Until then, I’ll make it a point to share with my fellow colleagues to stir wide and clear of Edelkrone products.

After owning for 4 years this product has yet to live up to a professional level work. Every time I go to pull this out and use it I discover all over again how useless this product ended up being. Because of the issues I have had and poor customer service I would not recommend anything from this company. Buyer beware the company over promise and does not deliver. The app has never been up to par.

It is amazing to me that a company could have the mechanics of something so helpful to pro filmmakers but refuse to create a controller application that supports the capabilities of this product. Perhaps they are overthinking it. Start simple with less automation and more user control. I purchased a SliderPLUS Long over two years ago and it sits on a shelf in the camera room unused. Does sitting on a shelf, unused align with the vision of the company? Please put more effort into making this product as wonderful as it could be.

App crashes, and is very buggy. I can’t get the focus module to work at all. This is definitely not something that I would trust on set.

This app is great, works perfectly if you do tutorials and learn how to use the app. All of my Edelkrone gear works really great with this. Not to mention at their customer service or should I say customer support it’s quick and responsive. Good job you guys at Edelkrone. It’s sad to see so many bad reviews, just makes me think that you people don’t take the time to learn.

It takes a while to get everything working just right...I had to make a lot of adjustments with the motor tension, geared cables, etc...but once you get it ironed out it works really well. My initial frustration has been replaced with satisfaction. Also, make sure you are using this with a proper tripod. The initial reviews about the software/app had me worried but I haven’t run into any app issues. (Just want to put that out there for any new purchasers).

I’ve used 2 star apps. This isn’t one. May have taken longer than early adopters would have liked, but this software is solid and with my version of the slider (2.9 ft. slider plus), it’s a delight to use. I’m a one-man operation, and this whole system is working really well, saving me time, helping me get that moving shot that is a cut above. Every once in a while, I have to reboot the app if I’ve walked out of range and the back into range of my kit. Otherwise, it’s very responsive and easy to use.

As you can see there a ton of issues with this product. Foolishly I did not research this product well enough. I would say it’s about 50% operational at best. I can use it for one of main purposes but it does not work fo many of the other modes and functions. I can’t say I am anything but disappointed.

The software has gone from utterly unusable to now - abysmal. The most recent version continually reminds me that I must update the firmware of the motion module, which I have done about 20 times. I resorted to deleting the app after updating the firmware, restarting the phone and re-installing the app. This seems to have worked...kind of. The hardware is pretty good (though the motion module is underpowered given the cost). You won’t get the kind of shots they show in their marketing videos of course. Edelkrone should release a hardware controller to bypass this terrible app and make this available for free to liberate the hardware.

When I initially brought Edelkrone product, they didn't work as flawlessly as I imagined but some of the blame I take it because I didn't understand the system completely...not to mention the app wasn't running as advertised. But they helped me out explaining what I need to do and how everything works, also they have updated the app and my slide module works flawlessly. And I am pleased with Edelkrone product. My slide module and slider is working as it should...and I am happy with it.