Smart & Green - Mesh

Easily the most useless & frustrating app I’ve ever attempted to use. Bought a lamp from Design Within Reach; the fact that you HAVE to use the app for full product functionality wasn’t fully elucidated. The app never connects to the product, I’ve deleted & downloaded & reset multiple times. Essentially I paid for a product that does not function as promised because of the incredibly poor design of this app.

The makers of this software really don’t understand user interface design. - “let’s write our own slider “ switch that behaves completely differently than the native iOS one. (Very easy to slide and delete a device almost) - for users of multiple devices, it’s hard to understand which one is which and the labeling is not easy to get right. - the ui doesn’t actually show current state of the device- it shows the state you told the device to go to. So if multiple users are using the app on their phones, one might show it on, and another off - the app doesn’t show battery level of my lights, although it says it is able to do so. Hard to know when to charge the lights.

Forget trying to make this app work one of Smartandgreen’s devices. Tried for days to get Bluetooth recognized. Cost me 30% restocking fee to return the tower light. Save your money.

Ditto to the “do not purchase review”. These lights are expensive and the software is impossible-and I’m pretty tech savvy.

I bought a single lamp just for ambience not necessarily to mesh other lamps. I moved so it was shut down and backed in a box inside my home for a few months. Now? Completely useless. This was a very expensive lamp for my budget - the owners and/or manufacturers, investors - I don’t care who need to do something about this app and stat. Let down, disappointed and out $200+ for what? Nothing. Please fix!

I have 3 of the 14” Balls and 1 of the 10” Pearls…and Oh Boy! Total PAIN to get these to show up in the app, have had to delete a few that synced due to bulb failure. They sent a replacement bulb and it’s actually the software that doesn’t work. Painful to try and get these to sync, even AFTER deleting + re-installing the Smart + Green app. For spending almost $1K, the product is a JOKE. I should have spent the extra money on the Vondom Bubble lamp, these are a TOTAL waste of money and DON’T work!!!

The scheduler doesn’t work. So if you want to use your lights you have to open the app and turn them on each time. It’s sad because the lights themselves look nice but the app is just awful.

App freezes and has to be constantly quit and restarted. Makes me wish I had not bought these light balls. For a lot of money. All I’ve gotten is time waste and frustration to add to my day.

We were able to connect with the Vessel 2 light on Day 1 but that was it. 24 hours. Then nothing. We deleted the app, reconnected the light. Nothing. Expensive light but the Bluetooth app doesn’t work.

I have a spherical light. The app/my phone simply does not stay connected to it. Sometimes it works if I re-add the device as if it's new. But it stops working in a couple hours. Just doesn't work.