Smart Pets

每次用录音都会发出沙沙响，想远程跟孩子说话都是bug，求fix

I noticed from about 2 month ago the camera won’t remain online, whenever i need to access it I need to unplug and restart the machine. Today I updated the software hoping they’ve improved it, but actually made it useless, it now keeps restarting, beeping “camera starts” every 30 mins or so, now the time will always be messed up. Please fix this please otherwise I have no option other than throw it away… I realized in some way the “smartness” or “online” feature killed itself when it’s has problem like this

This app and the device I have it for worked five for the first year or so that I had it. Suddenly, I noticed it stopped connecting so I had to reset everything tj factory settings, delete this app and basically start over. With whichever update, the camera is no longer viewable unless you’re in the same wifi. That means I cannot view the camera unless I am at home, which defeats the purpose. Hopefully that is fixed soon.

Worked well for months. Now fails to work if I'm not at home- which defeats the point of an auto feeder!! Update your app guys!!

It worked once, set my treat dispense to 3, got 31 treats coming out: reset and won’t work now. Garbage.

I recently had to get a new wireless router and I cannot get this thing to connect to it I’m gonna have to throw it away and buy a brand new feeder. Rest assured it will not be Hongsa there is no number for customer support you can call and I couldn’t find anywhere on the net that gave me instructions on had to resetting it up with the new Wi-FiWhat a rip off!!!

I loved this! My cat loved it! She would sit by it and wait for treats to magically drop out (laugh) i could go away and not worry about her, she was happy. This lasted for a year, then I had to get a new router, what a nightmare! I have tried everything, day in and day out to reconnect it - nothing! Wrong password it keeps saying and I know it’s the right one! I am diligent about saving the right passwords, even the reset button won’t reset it! My poor cat sits by it everyday now waiting for treats. I am so upset! I have written to the customer service via email with NO response. Please help?

It’s good to see yours pets while your gone. It says you can move the camera to see around the pet and stuff I could not figure that out. I do like the fact that you can play noises for the cats so they know when your about to feed them. Pretty good over all

The instructions to set it up are unclear. When you click “settings” it takes you to a blank page. Nothing to click, nothing helpful. I had to reinstall the app because I moved and connected to a new WiFi and I cannot get it to reconnect to my phone. It worked ok before, but this is such a pain to fix! I might get a different kind of feeder because of this app which is a bummer because I like that there’s a laser pointer so I can play with my cats. So frustrating.

The first evening after setup it worked great, the next morning I decided to drop some food in the bowl (so I could stay in bed a bit longer). Device wasn’t connected to the WiFi. Nothing wrong on my end, all other devices were fine. Went through the steps to reconnect and no luck. Tried over a half-dozen times. No connection. This will be returned, and I’m very annoyed because it was exactly what I needed for my cat.