Smart Thermostat by NV Energy

I often adjust my thermostat on the app and it fails to actually make the change on our wall unit (and thus our AC unit or heater) rendering it useless when away from the house. I’m also unable to set the “away” schedule—it just reverts back to the standard schedule. The app is totally worthless, except to check and make sure NV energy hasn’t involuntarily put us into an “energy saving” event.

App doesn’t change settings as you adjust temperature. Usually have to make adjustments manually at thermostat. Doesn’t learn with manual adjustments as jumps settings by up to three degrees by itself.

I really hope NVEnergy software for our electrical grid do not use the people who make this thermostat. If so, everyone is in trouble.

Doesn't even allow me to creat new account.

I open the app and change the temp up or down on or off but it does not apply. Sometimes it works but more often it does not.

The App doesn’t work. Doesn’t turn unit on or off or change temp in the house, and the thermostat they installed doesn’t show actual temp in the house. It’s about 5degrees off at all times.

This app stinks. Most of the time the settings I put in on the app don’t ever go through and it just reverts to your old settings or makes up its own settings. I keep my thermostat high in the summer, like 80 to 82, but NV energy will still bump my thermostat up to 84 on its energy saving days. I can understand doing that to people who have their thermostat set to 60s or 70s, but not when it’s already at 80. Trying to kill my pets? I mean, I hate them but I don’t want to kill them.

It’s been next to impossible to create a schedule going on 6 months. Also NV energy routinely sets my thermostat to 88 degrees themselves during the summer. I have pets and work from home.

Renting a house with an NV energy thermostat. The old tenants Settings are saved and the AC goes on at midnight and 6 am and I can’t reset the setting. The app/ website doesn’t let me register and when I call their system hung up on me. This ridiculously bad, this system that is supposed to save energy is wasting energy.

Whenever I try to change the settings via my app, it does not work. It will temporarily change but then always reverts back to my original settings. We have to manually change the settings on the box.