SmartCocoon

Set up took around 30 seconds and it’s easy to customize and set room temperature.

Had a few hiccups since purchasing a few years ago, but, support from Cocoon is awesome, also upgraded to fibre optic so no loss of signal anymore. Now Google Nest is linked, so, finding the new setup really works well. These guys keep,improving their product, worth the money for a comfortable home!

When actually connected and following program the fan works. But I’ve been plagued by disconnects. Even sent in my fan unit back for a check by the suppot team and they returned it with problems still present. Fan loses programming regularly, and loses app connection regularly. I wanted to like this product but am so disappointed.

The smart features just don’t work. I have to manually activate the fans every time I want them on. No set and forget. Ecobee auto mode makes it useless and it’s not pulling room sensor data from ecobee’s api, instead it tries to estimate room temp a different way which is off by 5 degrees. The AI learning is just non-existent. I even question how much the fans really increase airflow. I wanted to love this product so bad, but yikes it was a major waste of $.

App crashes while using. Have reinstall the all multiple times to get the login to work. Take multiple tries to connect the device. The temperature measurement on the fan is off my at least 4-5 degC.

Will not configure the fan if you don’t share your location????? Really

It is so disappointing that app update should be improve things, but it is making it even worst! Please help to fix it so that your customers can use it.

I’ve had this product for I believe 1-2 years now, though I can’t be exactly sure when I got it. To be frank, it’s had a lot of problems. From pairing issues, to the app breaking, to whatever else you can name, I’ve dealt with it all. So, why 4 stars then? Well, hear me out. There’s a few reasons. Firstly, when it works… It works. My room, very far from the air conditioner, stays downright frosty in the summer. In fact it’s so good my family often complains I’m stealing all the cold air 😂. The other reason I’ve chosen to give the app 4 stars, is the commendable efforts from the app developer(s). Don’t get me wrong, there have been more than enough problems with this app to drive me crazy. However, update after update these issues are fixed. Looking at the app now, compared to when I first set it up, it’s remarkable, and I’m grateful that despite the troubles the developer(s) have not left the product, and by extension the customers to rot. To conclude, is the app or product perfect, or even excellent? Far from it there are still plenty of inconveniences like my fan simply unpairing after a couple of days. But, it’s come a long way, and the interface has become clean and is more than usable. So thanks to the developer(s) for their hard work, and I am optimistic towards the future of this app and by extension the product.

Since the app is not great to use, connecting it to Alexa and other smart device will make using this so much easier. The fan already connects with wifi so it shouldn’t be that hard to get this up plz do.

-The Ecobee integration is useless, if you have a room sensor. The shown room’s temperature in the app is of the main thermostat only. -Room’s temperature has never been shown after a week of usage and it’s always in “Learning Mode”. -Can’t schedule two modes on the same day.