Source London charging network

The app is so bad that today I gave up and parked elsewhere. On pretty much every app I use I’m able to autofill my login details, my phone number, address info, etc. but for some reason this app doesn’t let me do any of that so it takes a good 5 minutes after parking to get my details all entered, and that’s when the app works. Tried to log in today and after 15 minutes it didn’t recognise the charger I was parked at. If you plug in before sorting it out on the app it messes up the system and doesn’t let you confirm the charge. Really disappointing as the locations of these chargers are usually really convenient but until the app is sorted I’ll always try to find an alternative charging point.

Every time I open this app I have to login, this would be fine if it used Face ID or at least had support for my password manager. It’s 2024, do better.

Tried to use one of these chargers. It look £49 easy enough but when it came to actually charging it didn’t wanna know. Chargy works a lot better.

Doesn’t matter how many times you reset your password and login and tick all the boxes to say you have read the terms and conditions, it spits you out. It is saying you don’t have permission and that you are invalid to your own account.!! Absolute rubbish, and like others out there, these guys are meant to be the leading London charging company. No hope !

All the reviews giving one star are correct (and I wish I could give it less than that). App is appalling. Info on it couldn’t be less accurate and when you call customer services to check the information they have no clue. For example the app told me that there was a minimum fee at the charging point near me of £1625 (one thousand six hundred and twenty five pounds) and a booking fee of £2. You can’t book this charging point to start with and customer services confirmed the minimum fee was incorrect and gave me an amount in US dollars instead. Absolue joke. If you have to use Source London and have no alternative, use them via a third party app like Electroverse which is a billion times more accurate.

Poor app, Nothing change during two years! Impossible add card as payment, after fill up data ‘confirm’ stay blocked by numbers! Don’t waisting time avoid them…

Source London is just unusable, via the app, via their website and via the charging points. I signed up over a year ago, not been able to use service once. Cancelled subscription, still trying to take payment from bank every other day, still sending me requests to change my bank details, now getting emails telling me my card is about to expire. I’ve emailed and I’ve phoned and it’s still happening. So very very bad.

Just when we need the world to start getting better at charging vehicles, this comes along. It’s terrible. The tech that they are using is glitchy. The charging sessions never works. It’s the most awkward out of all the charging stations to use. Most of the time I don’t even bother and try and find another one as it keeps on glitching and doesn’t recognise the vehicle/login/app/password, but the problem is they aren’t enough around. To all London councils: get rid of Source urgently, we need something better

Signed up no email to confirm, simple. Unable to use..terrible App..

What is the point of parking up my car for over 6 hours in a slow and Expensive charger? Currently charging my BMW in the Tesla supercharger in Uxbridge for less than half of the price and third of the time!!