South Shore

The app glitches I had tickets already paid for on my account and it logged me out of my account and it won’t let me back in customer service doesn’t answer the phone and takes hoursss to respond through email

Train schedule consistently wrong. Trains listed that don’t arrive. Trains just disappear off the real time tracker. I’ve waited for multiple trains that never showed up that are on the schedule.

You can do everything else just fine, but the train schedule is broken. App was last updated 2 years ago so it may be abandoned.

You can buy your ticket on the app, unfortunately the schedule is NOT accurate and you need to look at their website, I only learned that from a conductor.

Otherwise, works fine.

Had some trouble with login and accounts. Amy from Bytemark support was so helpful and dilegent. Contact them for app support not South Shore. Thanks Amy!

I do believe this app is very easy to use, but i just hate having to go on it because it reminds me that i have to leave my girlfriend. She makes my life so much better but I know I have to leave when I buy my ticket. Other than that, the app works pretty well.

I went from Chicago to Indiana dunes for the first time. At 5PM, I went to Beverly shores to hop on the train to turn back to the city, only for the train conductor to tell me that they don't allow bikes to be onboarded at that station. I wish that the app would inform me of that so I could plan to bike to Dune Park instead. There are also trains that do not take bikes. I was at Dune Park at 7pm and the train conductor told me that this was not a ride that takes bikes and I'd have to wait till 10pm. I wish that the app would have a simple logo like "⛔️🚴‍♀️" for example. Great and simple app tho. Booking and confirmation was simple and does the job well.

Here’s an update from my last review: they fixed the issues I had. Love south shore!

then tell me that I shouldn’t buy or use a ticket for that child before I spend for or use that ticket.