Spruce: Cleaning & Chores

This company is absolute trash. My apartment needed to be cleaned after they left. They re-entered my apartment after service was complete. They swept piles of dirt into the property hallway and left it there. They scratched my floors, dusted nothing, and did not treat my items with care. I literally have video proof of EVERYTHING. I contacted the company and the only resolve offered was a $50 credit off my next service. Ummm….no! There will be no NEXT SERVCE! I have contacted our property manager and shown them videos. They are also appalled. I will be contacting the BBB and my bank next if not refunded in full in the next 24 hours. Now to leave reviews on Google and Yelp and anywhere else I can. Beware!! They called me a liar when I have video proof with time stamps. They go by the time stamps of their “staff” in their app. I don’t think the police will agree that their manual timestamps are more accurate than my ring doorbell. Also there is no customer service number and NO ONE WILL CALL YOU. These cowards hide behind an app. I asked for a phone number or for a manager to call me more than once. Want the reviews removed? Refund my money that you have stolen.

Spent over $100 for a clean and they were here not even 30 minutes wiped a couple things down and left. Customer service won’t refund me and I’ve sent them pictures of my house not being cleaned they just keep sending me I’m sorry emails. DO NOT BOOK THROUGH THEM!!!

We tried Spruce twice because of the convenience. The first time was not good but we chalked it up to choosing the wrong service. The second time we chose the Premium Cleaning and the only thing that I can tell that the cleaner did was make the beds and wipe down the kitchen counters and mirrors. I could tell because they were both streaked. The shower and tub were not even touched - not even rinsed. She was only here for a little over two hours and the only thing I can figure is she took a nap. Biggest waste of time and money! We did complain and were refunded half of the price but I wouldn’t have them come back if they paid me!

I been using the service for about a year. My apartment complex partnered with Spruce. I been using the service regularly to help with cleaning my apartment. I’ve been very happy with the level of service provided. However, in order to tip you need to either email the company directly or reach them via the app, but only during business hours of 8 AM to 5 PM. I think it would make more sense if you could tip directly within the app regardless of the time of day.

It’s so wonderful to come home and just relax. Thank you so much for your dependable, hard working people.

Paid $200 for the move out cleaning. Got to the apartment and it still needed work. Crumbs near fridge, microwave not wiped down, closet never touched, shower head still had lime on it. Not worth using this company.

I was moving into an apartment that wasn’t cleaned very well so I used this service to clean while I was at work before I moved my stuff in and even though I booked the premium service it looked like they did nothing but sweep and mop the only areas that were already clean to begin with which I could’ve done myself in ten minutes. And I DID still have to sweep and mop because all of the corners of the room which were the parts that were actually dirty were completely untouched even though that was a big part of why I wanted to use a cleaning service in the first place. All this to say- save your money it’s not worth it

I canceled my appointment; they came anyway and threw out $150 worth of my personal belongings and are now refusing to reimburse me. Their logic is that waiving the fee (for my canceled appointment - which I shouldn’t have been charged for anyway) is the reimbursement. I’m so incredibly frustrated. They didn’t even do a very good job with the actual cleaning, frankly.

This company is amazing! Hire them for chores & they will help you get your place in check!

I used (or tried to use) this service 3 times 1st time - was disappointed with the clean (I paid for their highest level of clean and it only took them an hour to do my apartment- 1 bed/1 bath; two workers cleaning it). I was offered a credit after voicing my concerns to the company 2nd time - they had issues finding my apartment but once they did, they did a great job cleaning. Was very satisfied with the work. 3rd time - miserable- I had scheduled the service in advance so that my place would be clean when I returned from a long trip. I received texts that they were having trouble finding my apartment and that the leasing office told them the service hadn’t been scheduled? They were in the wrong apartment (had my neighbor go down and check and no one had been there). They said they ran out of time bc of the mix up and would need to reschedule the service a different day. Extremely frustrating. When I expressed frustration they offered a $15 credit. In my opinion, that did not match the situation and almost frustrated me even more. Extremely disappointing. I asked for a manager to reach out to me and that request seemed to be ignored. They canceled the service at my request and said they would be fully refunding. They have a partnership w my apartment complex and to me the value of this partnership is that they have easy access to your apartment. This has not been the case for 2 out of the 3 cleans. I will not be using this service again as I don’t want to risk this disappointment and frustration again. Not worth the hassle.