SRP FCU Mobile

Downloaded the app, set up my account, saw my accounts once and from then on it’s been restricted. Luckily it’s not my main financial institution and only have a HELOC through them. But it makes it hard to pay the payment!

SRP sells your personal info. I’m now receiving spam email when using an email alias only used for my bank account. Changing said email on the website or app is easy, yet they do not allow you to remove the old email without being forced to come into a physical location to do so. Any attempt to contact them is met with customer service being oblivious to your needs.

App won’t refresh accurately until days if lucky a night later. I keep trying to transfer money to a more reliable banking app and will say like transfer my last $5 but it’ll say I went into the negative by that $5 it said I had. ON TOP of a $35 overdraft fee. I’ve easily paid $140 in fees because of this crappy app (probably bank itself) not being up to date

Won’t let me register a new account. First experience with this bank (transferring from NFCU) and not too happy.

App does what it needs to but I really wish SRP supported Zelle in its banking app.

A feature that would be nice if this could be implemented somehow. The message that pops up when one is locked out of one’s account. If you’re locked out of your account because you just need to update your password, please have that message appear instead of “Contact us”. On the web browser it tells you to reset your password, which is preferable. The app made it appear that the issue was more severe and pressing than reality. This just happened to me and since SRP is closed when I figured this out, I couldn’t contact them. Thankfully (or unfortunately) I’m pretty stubborn and tried to log in through my browser. Immediately I was prompted to update my password and log in again. If that can’t be done in app for whatever security reasons, send an automated email to the email on file to prompt the user to update the password. Also please bring quick balance back to the widgets and Apple Watch. I’m no developer and don’t know how these work. But it’s be a nice change. Otherwise, everything else works fine. I like that I can rename my accounts and toggle ones on and off from view.

What’s there to do? The app is down all day they don’t answer the phone about the app and yet they say we are the top priority and get the app functioning

I’ve been with SRP for quite some time now and because of this app I’ve been looking to bank with a different institution. There have been multiple occasions where the app is down and I can’t transfer my own money in order to pay for my groceries. This will happen during normal business hours. Nothing says “Valued Customer” like me not being able to access my own cash! The app is also way slower than their previous version as well as being far more inaccurate. The person responsible for this should be reconsidered for a position cleaning toilets for the crap that they’re responsible for putting out to their customers! Thanks SRP for being the financial institution I can no longer count on!

This the 2nd time this has happened to me and I can’t get to MY MONEY I’m going to end up switching banks bc this is ridiculous 0 stars if I could

App continually crashes