Straight Teeth Direct

The app hasn’t worked for nearly 2 weeks, messages unable to be opened and can’t even send up to date progress pics. They are aware of the issue but incredibly still haven’t fixed their own app after 2 weeks of it being broken…

At the sign in step the button to log in doesn’t work meaning I’m unable to use the whole app

App works for me. I’m on my second tray of aligners and I’ve done everything through the app. There’s only been once I was unable to upload a video but was able to email it but all media messages to the dentist/ customer service etc has been straight forward and I get a quick response. I like this company there’s a good duty of care. What would be great as a development to the app is a tray reminder that alerts you when you are to change your tray. Also a timer with in the app that you can start when you remove your aligners. For example the app alerts you when you have had your aligners off for 10/20/30/40/ etc minutes. This would help make sure you wear your aligners for 22 hours a day as required. Also to add photos of your progress in the app under a calendar where you can also make adjustments to your plan as you need I highly recommend this app and company and it’s convenience is fab! Don’t be deterred by the low stars give it a try if it’s something you would like to do. Also check out the trustpilot reviews.

Blank white screen, does nothing

App worked fine for me. Also received a quick positive response to my first consultation.

The screen goes white after the first screen. Hire a new developer for crying out loud - iPhone XS Max user

App doesn't work. Keeps getting stuck.

Unable to use due to freezing frames and many other issues..

There’s a problem with the app, it gets you stuck on the first step. When it’s asking what you’re looking for the screen gets white and all the buttons disappear. I had big expectations and that’s very disappointing 😡