Suburban Propane

I suppose this app no longer works since it does nothing. It was great before Blue Sky Propane sold to a large corporation.

I can’t log in it says my email address is invalid,so can’t recover my password.so useless as crap.I’ll be switching to a user friendly gas company

Literally can’t even creat a log in. Says my email is invalid.

All I get after pressing continue payment button is a “enrolling in bioauth” wheel spin. Been letting it spin for 30 minutes.

If I look at my account on the web page, it doesn’t match what I see in the app. There appears to be a desync issue, and this app should really only be used for payments which is even lacking a positive user experience.

This app is virtually useless. Seems to be done so they can feel hip enough to say they have one, not to actually benefit the customer. Also have always hated their billing process and how that information is conveyed. It’s the most confusing of any of our utilities. Can hardly tell what is due and when, when payments were processed and when you need to pay by to avoid a late charge. Also, would be great to get a reminder before said late charge was applied! Lastly, this company has steadily raised our already high rates SIGNIFICANTLY each year despite no changes in consumption and no explanation. We will shop around.

About the only effective ability of this app is to take your money. Your local dealer has no ability to communicate to you or to indicate if their shop is open or not via the app. Nearly all communications are routed through a contact center or if you use the function in the app, no one responds. Like the app, the Suburban Contact Center has limited abilities as well. They can take your order or process a payment, but they have to pass along a message to the locals as the Contact Center is unable to tell you if a delivery is in process or the status. The company says their mission is “customer satisfaction“ which is about as disingenuous as one can be.

Cannot get logged in on app because it says my email address is invalid. I use the same email everyday.

Unless you like to get dizzy, this app is useless at this point. I tried to make a payment multiple times and it just spins and spins. I waited a few minutes between each try before giving up.

Any attempt to pay a bill or add a payment method results in a terminal crash.