Sun East Federal Credit Union

I’m an 18 year old who banks with Sun East, I had an issue with a document that I didn't understand and decided to try the text help feature in the app to resolve it. After explaining the situation to the representative, Sarah B, she ended the session with no explanation and absolutely no help. The app works fine so this rating is really for Sarah B since they decided to ask how I’m liking the app directly after she ended the session.

Get rid of the dang pop ups. Goodness!!! I login to my account and just want to check my balance but I’m inundated with so many pop ups that checking my account balances that should only take 30 seconds takes me 10 minutes. What are you actually trying to accomplish except to frustrate your users? Do your marketing somewhere else and let us actually use the app without being assaulted by 50,000 pop ups. 🙄

I normally love this app but for about the past 3 weeks the mobile check deposit is not functioning. I don’t need to say what the issue is because plenty of other reviewers have explained it. Please fix this bug so customers can enjoy this convenient feature.

Check deposit Never rotates properly

Currently, the mobile deposit error is that when you try to take a picture of the check, the app tells you to turn your phone sideways, but does not recognize it when you turn your phone sideways. The error message stays on the screen even with the phone sideways, I have tried to fix it using the rotational lock feature, but this does not work. Based on the fact that there are two reviews from October saying the same thing, this is not a new problem. Please fix this.

I am not able to complete a mobile deposit from my phone. Please put in a fix for this

The photo feature for depositing checks via mobile deposit isn’t working correctly.

This app has been a life saver! I like that I can put funds into checking and savings and everything in between!

I use this app 24/7 it’s very important to have. Keep track of everything and it’s so fast and the support is amazing when I need them (:

I tryed to get a line they denied me at SunEast but I was accepted at RocketMorgage and now I’m the proud owner of a duplex and now I am a landlord so I guess everything happens for a reason. Low interest rate and low down payment