SuperOps

Effective ticket management, but the remote management tools could be enhanced. Expanding the support options would be beneficial. Remote PowerShell capabilities would be particularly valuable.

The I.T. Company I work for migrated over to SuperOps about 6-7 months ago. So far, we’ve been very impressed. Initially, there was some trepidation about switching to an RMM platform that was newer and less-established. However, it seemed the team that was developing it was incredibly responsive and dedicated, and after talking with them, we felt confident in their ability to deliver a quality product. Initially, it was missing some features we liked, but over the last half year they’ve added pretty much all of them, and more! The app itself has gained a ton of functionality, and the quick responses of the team (plus their wealth of knowledge and ability to add features we request) has given us the best RMM experience we’ve ever had. Very impressive, eager to see how much better it’ll keep getting, and happy we switched to them!

Love the improvements. Keep it going!

This app is good but I would recommend the following two items. 1. Notifications are not working on the app for iOS. I see no settings to alert on tickets or agents. 2. Can’t refresh tickets and assets. Need to force close the app and reload. An option to swipe down to reload/refresh would be nice.

Talk about simplicity and mobility awesome that SuperOps deployed the mobile application! The app is designed to do what every IT in MSP individual it’s looking for if you want more request for more to get started SuperOps is what you’re looking for!