Sure Petcare

The app used to be helpful and would tell me whether my cat was looking in or out of the cat flap. This has been removed and there is no trail of what she has been doing. The help is non existent and the videos don’t exist either. It is not intuitive to work out how to allow her to come in without allowing her out again. Slow to update and much much worse than the old one. Developers please listen.

This new version of the app is really poor. It is difficult to find information and to navigate. Also Unreliable- different screens give conflicting information on things like entry/exit times. The previous version of the app was laid out much better and worked, sadly this one isn’t fit for purpose. Not happy given how much the equipment costs. I now can’t lock or unlock the flap as I keep getting a spinning circle. Reinstalled the app and still not working.

App updated but now curfew is broken. Endless loading icon on curfew, keep pets inside, indoor only features - all unresponsive and now cats are outside when they shouldn’t be. App was bad before the update as it logged every exit and entry as an entry only. So I have never received any useful stats. But now my cats are outside at a time I don’t want them outside and the app is just endless loading icons and the occasional error message. New batteries not recognised either. I’ve tried deleting and reinstalling the app. No change. How this new app passed QA I’ve no idea. I have an iPhone 14 Pro.

The app won’t work. The hub doesn’t connect. The flap doesn’t open when the cat is in proximity. Very bad experience so far, for a week now. Not sure is software related. I give one star as it is the in but the score is ZERO.

They keep updating the app and I lose the ability to manually lock and unlock the cat flap. I’d locked the cat in, overriding the curfew, and now can’t unlock it on the app making the cat flap worse than a cheap manual one.

The updated App is just as bad as the old one. If my partner locks our cat in on the App I’m unable to change to unlock on my phone and vice versa. I’ve reset our internet connection, updated the App and am still waiting for an Email response from this company. Ridiculously slow.

Great company with an amazing customer service, however the app is so bad it’s basically useless. Gets worse with each update to a point where now notifications are massively delayed and changing a curfew or locking / unlocking the catflap takes 10-15 attempts to go through. Literally every single feature on the app is broken in some way.

The new update was automatic and the app has lost most of its useful features. Now it is too confusing to use and not clear how to track the cats or set up curfews or even simply see the battery level. Hope they come up with something functional soon

Every time there is an update to this app something breaks. Since the last update I cannot remotely lock the cat flap. When I open the product in the app the option to lock/unlock the cat flap has a spinning loading wheel over it which never disappears, disappointing as I use this feature to keep cats in if I have to book them a vet appointment while I’m at work.

The app is terrible. Allegedly had a refresh a few weeks ago and now it doesn’t recognise when my cats come in and out and I can’t lock it and make some of them indoor only overnight! I’ve tried contacting support and they take forever to come back to me and ask questions I’ve already answered or has no bearing on what the issue is. Very poor.