Not happy
Let’s start out by saying I am a employee of a vet hospital that a representative came out and pushed for us to sell their item. Myself and many of the staff members purchased trackers. I bought four. One for each of my dogs. I had reached out a few months ago about one of the trackers not showing the correct location of my dog. It still showed her in a safe zone, just not the correct safe zone. She goes to my parents house while I work and she showed all day at my house. I never heard back from the customer support email I sent. I ended up having to disconnect and reconnect it several times before it finally synched. It has been hit and miss trying to get this thing to synch in general. It still shows me my dog is in the wrong house at times. Now I have a coworkers dog who had this tracker on who went missing. Tracker still shows the dog is at home. Will not track the missing dog. The family was able to get through to Surepet who wasn’t able to offer any solution. I also tried to call surepet as one out of my 4 was showing once again my dog in the wrong location. I waited on hold over 30 minutes without a person answering. I decided to try a different route and call Merk (the company who owns surepet) veterinary line. I was able to get through to a person there, explained we had a missing dog with their tracker that was not tracking and another dog was wasn’t missing but was showing the wrong location, this rep also tried to reach out to surepet couldn’t get through, so she then reached out to her manager who never responded. I was told they would call me back. No return call was ever received. My dogs collar did finally show the correct location but not until after I synched it. What use is that if my dog is missing I cannot synch her tracker. Needles to say I will no longer be promoting this item that they made sound so amazing to us.
