sureTREAT

A completely worthless app. Will not except Log-in info after registration. Will not send a password reset code to my email address even though it says it did. Cannot reregister because it says my email address is already registered. No answer on tech support line. Delete!

Took the time to review this last month hoping once again for improvements. The fact that it still was not published speaks volumes. Now I’m doubting what used to be the best test kit. Shopping for alternative app AND test kit. What a shame. Used to be good. Bye Taylor! So disappointing!

Can’t login. Can’t reset password. Can’t enter any data. Non functional at this point. Deleted and re downloaded on App Store. Won’t work on iPad or iPhone.

I purchased my kit directly from Taylor and religiously used the app until they changed it and I was no longer able to. Asks me to create a new login and re-register every time and I still can’t get in! If I login and select “forgot password” it tells me a 6 digit code was sent but I never receive it. I even contact their support twice and they were not helpful. The old version worked fine. This is completely useless!

This app used to work - well enough for me to balance my pool chemicals. My pool was out of commission for awhile, and when I just signed back into your app, it is just blank. Nothing. I figured out how to contact customer service (NOT 877-test kit as it says in the app, but 800-test kit - why are they misdirecting us?!). Told them the issue. She acted as if she had never heard of this problem before. Clearly that is not true, after having read other reviews. She told me she would have somebody call me to help. I’m still waiting. They don’t care about their customer? They’re not going to fix the app?! Guess we’ll just have to go somewhere else.

App. crashed after latest updates, no support, no data history, don’t use it, Taylor company suppose to stay behind the app

Worthless app, can’t even get logged in anymore. When I could get logged in, test results would never save.

Previous version worked great. Since the update my account says it cannot be found or that the email password combination is incorrect. Unable to reset password because it will not email me the reset link. After being bounced around to multiple phone numbers, developer said that they were working on the problem and would help me get it fixed. It’s been over a week and I haven’t heard from them. Tried to create a new account with a new email and still cannot get in. If I could rate it zero stars I would!

No customer support, app that crashes, not sure what happened but the app is completely useless at this point. Horrible

The app use to work somehow, unfortunately after the last apple update the system crashed. Very disappointed!!