Surfer Magazine

Help

So sorry to hear of your ending. It was a great ride!!!!

The best

It was never that great of an app to begin with because it’s not formatted properly and you have to zoom in to read articles and see pictures properly. But it was still worth it because you could access Surfer magazine content if living abroad. But at some point it became impossible to sign in to access the magazines you’ve paid for. When you try it says restoring purchases will just take a few minutes and then never restores anything. I called customer service but was told there is no digital subscription for surfer magazine, they recommended asking credit card to dispute charge.

Customer service is literally nonexistent. No one will respond. No one cares if something doesn’t work. So long as your check clears! I’ve been paying for a subscription for three months and haven’t received anything. Not a single magazine. No phone call. No email. No log in. When I got someone on the phone (who happened to be a supervisor) they acted like it was my fault.

This app does not work at all. Even deleting and reinstalling will not let you download any issues of your subscription - it does not recognize you as a subscriber at all. The app is completely broken and does not work...period.

The company emailed me saying that they are aware that the app is not working for many people who bought the subscription but, as I purchased it through iTunes, it is not their responsibility to reimburse me. Looks like I'm out $9.00.

I totally wasted 8.99. Until they fix this app my purchase was for nothing. I've uninstalled the app. Done everything the FAQ says to do but nothing. The "restore my purchases" fails. To make matters worse there is no contacting them so I'm forced to give them a 1 star. I'll change it if they fix this app. I was happy until the app failed.

This is a great app, I just wish there was a easier way to read the pages. Maybe something similar to the Apple News app?

New app works great!