Svetness

Extremely glitchy and most features don’t work

I agree with so many others that the corporate office is terrible at support and only enforce the contract rules. I had to stop May 27th, told my trainer, and was charged for two more months on May 28th and on June 28th, over $600 lost. Rose in front line service was kind but had no authority. Emails to upper management went unanswered, phone numbers did not work, “schedule a phone call” feature did not work. When I gave a 1 star review, they made Rose call me for a survey to ask why, unbelievable. The trainer was amazing, so go to Nextdoor or local app to find your great local trainers. It will cost less and no contract.

The app is completely useless, and works terribly. Good luck trying to do anything, and it’s virtually the only way to do anything with the company unless you schedule zoom calls. They need to fix this and make it far more helpful if they want customers to actually feel like theyre getting their money’s worth.

The trainer is fine but every other part of the business is just horrible. It’s been weeks now and I’m still trying to get out after my original contract expired. They do everything possible to somehow try to keep you under a contract. They tell you to send emails, then ignore the emails. Very unprofessional customer, and they make it hard for you to reach them when under contract.

Don’t waste your time or money. They try to hold you in a contract and nothing is never their fault they will lie and do anything to get you in a contract once they got you. They will quit answering any concerns you have about what they offer you!

Try to register email, says already in system, tried to reset password said email not in system.