Sweetfin

I count on Sweetfin for superb poke bowls. This one had very little salmon and avocado and was loaded with extra cucumber. Not okay. The second time I’ve gotten a messed up bowl from the Venice store—the first time the poke was drowning in large pieces of kale, not chopped up. Hopefully this negative review will spur improvement for the next round…

The app is a glitchy, unusable mess. Cannot reorder an item or really do anything at all on it. Tried using their regretfully SMS-only “customer service”, they pretend they’ve never heard of any of the issues cited occurring before, even though these reviews are full of incidents just like mine. They refuse to admit a problem with their tech, and then sent me down a rabbit hole of absurd “solutions” that do not work either. No genuine attempt to make things right—just a lot of useless corporate-speak that they cut-and-paste in response to my requests for assistance. Basically the usual brick wall denial of problems that you often find from smug tech companies. Plus they try and blame outside issues like your wifi connection, which has zero to do with this glitchy, badly-designed app’s inability to function. The restaurant is great—but this app wasted so much of my time and energy, and Sweetfin’s lack of interest in actually helping me get an order placed or make up for my inconvenience (on multiple occasions) has killed my desire to eat there again. Bad people.

This app requires that you enter your CC information. It should be tied into the Apple wallet instead.

You can never reorder. That’s a flaw.

Brand new store. Off to a great start. Quick, fresh, tastiest, with a great app Because I live around the corner, they are my new go to meal choice.

?????

I love using this app to order. But there is an option on the app to re-order what you’ve ordered in the past and it never works. It would be so much easier if I didn’t have to go through and select everything I want every time I want to order the same exact thing.

Delicious

such a bad glitch when you go to reorder the exact same thing to the same location and you go order history and hit order again it doesn't actually add to cart it says “cart empty”. There should also be a feature to save “favorite” orders

It prefills pickup and is super annoying when you want delivery. Customer support is non existent. Missing options. Cheaper than getting on a third party service but literally every time we’ve used this app we’ve had missed deliveries, longer than expected waits by a lot, wrong items. Fix this guys cmon.