Switch2

It has a terrible UI and it is not user-friendly at all. The auto top-up feature, which is really convenient, doesn’t work.

Utterly useless as an energy app!!!

If I could give no stars I would.Probably the worst utility App out there. Useless, takes over an hour for credit to apply, can’t even get your balance.

App doesn’t work

I started using switch 2 in 2021, only because I had too, being on communal heating, certainly not through choice. They had an update approx a year ago and since then the regular payment part isn’t working, forcing my to pay and go every time 😡😡😡. GET IT SORTED, This app and the company are so Jurassic it’s frustrating. Come on the regulatory bodies and sort this company out. Absolutely rubbish. Not even worth the 1 star I’ve given it.

Does not show your payment history says to update app does NOT give an option to update the app

Still cannot use the auto top up function, it’s been over a year now. It’s a joke as you get no warning you are running low without remembering to go in the cupboard and keep checking the meter. Complete pain. I always find out at 6am in a cold shower!

The auto top up is still not working even though the app is updated. It’s very stressful to need to add payment details all the time, specially when you’re already in the shower and it’s only cold water.

So, the app suggests that top ups no longer work without the update. On checking the App Store the app is up to date to now allow top ups - except it isn’t! At least not for Auto tops ups. Not only have Switch 2 been backward in adopting the new 2nd level authorisation to allow auto top ups to continue there with was absolutely no communication advising that auto top ups would be switched off. Yet another example of shocking customer service. Kirsty Lambert, Business Development Director should actually be sacked for this latest example of gross incompetence.

Still not working