T10 Robot Vacuum & Mop

The app has been steadily declining. It worked well when first installed two years ago. However, the app name has changed from Narwhal, which isn’t fitting. This made it difficult to locate the app. I had to sift through all of my apps because the name Narwhal was no longer the name. In addition, the completion cannot be watched anymore. The app used to let me view the area where it has completed its job, but in the past couple of months it will not show it’s progress while completing task. If this is not fixed, I will be contacting corporate. I am that type of person.

This is what I find this app is lacking: 1. Ability to edit map, edit divisions among rooms, and adding names! No dinning room, no hallway, no family, only master and guess room…and on top of that, no way to creat a custom room name. 2. You can see (in the poor map) where the device is cleaning, but once it finished, there is no way to see the work done in the map. 3. Even though it makes some (poor) room divisions, when you want it to clean only certain rooms, the thing ignores the limits between rooms and goes pass it. Don’t know what’s the point in naming the rooms it the device will go and clean everywhere anyway. Honestly, the T10 is great, but the app is so bad you can’t really make it work as it’s supposed to. Really sad.

Im good with tech. This is a terribly unreliable app

Don’t buy robot buy Roborock instead This this thing will drive you crazy

Keeps losing connectivity to the wifi to where have to do a hard reset. The hard reset requires pushing down on the buttons long enough to make it reset. Sometimes it’s two seconds, sometimes more. Obviously the Chinese Communist Party is failing if this is acceptable. The CCP should locate whoever is responsible for the networking software in this machine and apply appropriate punishment for embarrassing the CCP and all of China.

Got it to connect to the LAN once and that was it. Never able to connect again.😵‍💫

The robot is good annoying that I gotta empty it every 10 minutes The app is horrible I wish I spent my money on a different brand

Please fix the WiFi connectivity issues with this app. Will not connect or stay connected. Freo sitting right beside of it has NO issues but this T10 is useless with this app. Robot is good, App is garbage!

It worked well for about 2 days - is now, virtually useless. Can’t find its way home. Doesn’t appear to have a firmware upgrade. Mapped 3 times - only a month old. Fix or money back please.

Robots mopping and navigation abilities are amazing. The app is usable, but not good. Using the app I have scheduled cleaning, mapped our house, started, paused and stopped cleaning and had it clean its mops in the base station using the app, both from home and away. The app suffers from 2 User Interface (UI) issues. Issue 1: Use of the app is straightforward, until it is not. It is nothing that can not be overcome, but a little experimenting might be required. Issue 2: The UI sometimes does not update after a selection or save is made. However, I find that if you go out of the screen and then come back you’ll find that it did accept your changes and they will be displayed.