TANGS

OMG SOO BAD. First they don’t migrate your profile, your purchase history, address details for shipping etc but you can’t even do an update. You have to delete, reinstall then go into the store physically to customer service to get your profile “reinstated” after being a customer for years. Then after all that you get nothing but errors and no help feature. Who developed this? Ever heard of UX? Even better when you click on the app support link in the App Store it takes you to a 404 error on the tangs web site. I’m embarrassed for their application development team.

I wonder why tangs cannot afford to spend money improving the app, went thru hell using it to key in promo code & it can’t work , some item cannot be added into the cart, poor customer service as they cannot solve the issue after multiple email & calls, dragging the matter & sloppy management, can’t believe this is tangs standard.

This app is horrible. Always log me out and never sent the verification code to reset the password. What a pain

If you want something from TANGS, visit a physical store. If you want something online, use literally any other app because it would be better. I spent a premium for the same item on TANGS in the hope that their customer service and delivery is more reliable but it absolutely is not. The item was never delivered and the app shipping is stuck on “Picked-Up”. Nobody ever picks up if you attempt to call support and they do not reply any emails. My money is just lost now.

It says “OTP is expired.” 🥲

Well done TANGS. Good to shop online

Been experiencing frequent password lockout and emails to tangs customer service took 9 calendar days to respond. By then I had already gone to customer service in person to resolve this as I could not reset remotely. Despite resetting password, this phenomenon keeps happening and I have to go IN PERSON to reset my password I urgently need to use the app. I hope Tangs will move out of the Stone Age and into 2023 like the rest of the retailers soon.

I was informed that the stock online differ from the stock at the store. Can this be updated as regularly as possible.

I forgot the password and I have been trying to reset the password online but I never worked. I have never received any emails for resetting my password. The only way for me to reset my password was to be at the customer service counter in person. This is year 2022 but I need to do this in order to continue using Tangs’ app, unbelievable!!! My recommendation is not to bother applying for the membership. It is just to troublesome.

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