TeamUp Members

I joined a Bristol Pilates class but have since moved to a Devon Pilates class that uses TeamUp for their booking. The App doesn’t have an obvious way to switch to the new class, and relogs me into my old class.

As a gym manager the addition of an app is a welcome sight but that said there are many limitations. Members feedback has been a frustration at not seeing in app how many sessions they have left. Perhaps when booking a class this could give them a notification to let them know. The shop function on the website is also a feature the app could stand to implement to allow a more streamlined experience for users. Finally the membership upgrade and downgrade from the website, again is a heavily requested feature with members. Allowing control of membership options, if for example they are away on holiday or unable to attend as frequently one month would greatly help. Currently many purchase a second membership instead of down/upgrading which adds unnecessary admin for us as we need to cancel and refund. If this was easily implemented in app this could remove this problem.

You can’t pay for classes using Apple Pay, so you have to enter your card details manually. Everything else is pretty average.

There is no way of cancelling your membership on the app. The only way to do it is to ask the people running the class and in my case they are useless. They have control and you have no control. This is not the way it should be. It’s Credit card authorisation. Very difficult to cancel. I would prefer to have the control and cancel it myself. Why isn’t this a feature?

Push notifications wont turn on even after my device setting has been turned on. There is no update available for this app also.

What a terrible app even from the start, it makes it so hard to find how to sign in.

No way of cancelling payment card and registering a new card. Had original card stolen. So had to use a new card. Even though there is an option to “save these details for future payments” it will not save new card details, card number etc has to be entered every time.

It randomly logged me out and my emails aren’t working

Does the basics well, but it isn’t possible to add booked classes to my iOS calendar, which is annoying as I have to do that manually.

The app lets me book classes, and that’s it. Waiting list feature is broken, notifications are broken. Poor app overall in terms of features.