TecomPlus Mobile

App has been fantastic for my clients and myself when installing. The only thing I’d like to see different is some improvements to notification sounds, allowing you to set a different tone to bring alarms to your attention

It takes forever to load the doors to open.

When I can access the app it works well, but too often it just won’t connect

Have had multiple clients reporting app is slow recently. Even disabling autosync dosent help. Please fix

Would be good if you had an option in the history to be able to export the Alarms and Access directly to your mobile as an excel or/and a CSV file. I have many customers requesting it.

When you open a door and select video it would be good to also have the door controls on the same page as the associated camera(s) enabling the user to grant access for a tradie or delivery and see them without having to switch between pages

Much improved on Tecom Mobile. I have some feedback and improvement options below; -Even when sounds are enabled in iOS notification settings there is no tone when an alarm is present. Would be handy for the tone to be constant until the input is disarmed or isolated. -there is too much detail in the notification. Would be handy to edit and dictate what info is included in the notification message for each event. -It needs a challenger “status” when you first open the app that shows alarms, areas accessed or secured etc. you should be able to quick arm or disarm from here too rather than going into areas etc. -would be handy to see which inputs are programmed into which area. Ok for small sites but when you get a high number of devices it would be difficult to keep track. -Add in multi touch capability to arm and disarm from the app icon rather than having to open the app. Lastly, when the app has updated it has reset the notifications in the app to off. It’s not something you should need to go back into each time and restore after an update. Hatchy