The Absolute Sound

As I predicted, when TAS switched to this platform it would eventually fail as it did with Stereophile. Now I have to unsubscribe again.

Didn’t work at for a year…. Then worked fine for a few months, but logged in the other day and all but one issue had disappeared. Says I have a subscription, but does not allow me to access any issues and invites me to purchase a subscription.

The latest update has removed the most current 5 issues from my library, and no amount of restoring iTunes purchases or force synching will make them available without purchasing them again, and I am a subscriber. It would not be as painful to see this if the content was terrible, but the Absolute Sound is and always has been the best audio magazine available.

One star because zero is not an option. Long time subscriber and can’t read the mag. No issues in my library…. TAS knows it does not work but still drags their feet on getting it fixed.

The magazine is good but the app and support is useless. The app worked for zeros but died 6 months ago. Refuses to restore my subscription, refuses to download new or old magazines. Not much else to say. Avoid it.

I bought a subscription through the App Store and it worked well for 9 months. All of a sudden the app “forgot” that I am a paid subscriber and has locked me out. So far trying to get the problem resolved through The Absolute Sound/Nextscreen Services (the developer) has been futile. Seems there may be no tech support there for app problems. Prior to that I subscribed through TAS directly for many years with countless dozens of issues in my library. And now, since this current problem, every single issue has disappeared. TAS claims that my email address, the only one I ever used with them, is not associated with any subscription. Their response to multiple inquiries regarding my lost issues amounts to “too bad, stop bugging us”. Save your money.

Since the last update, I have lost decades of issues! Yes, decades that I had download it or no longer available to me. I have been a subscriber since issue one back in the 70s and every digital issue with the exception of the last couple of years is now gone. Harry Pearson would be spinning his grave if he knew how this is being managed now!!

I have had an iTunes subscription for years, and suddenly I can’t restore my purchase.

I have been a subscriber for several years. My subscription auto renewed this week and I find that I no longer have access to the app. I now find I have to use zinio. Not one email about the change. The magazine I like, the app and support is awful.

The app used to work really well. Suddenly it looks completely different, my username and password no longer work, and I am unable to access my paid subscription. I know my credentials are correct because they are saved in a password manager and they still work to access my subscription information on their website. There is no support available and no phone number to call. I sent an email, but I’ll be shocked if I hear anything. Best case, they say 2 business days for each response. Why make reading a magazine so difficult? I suppose I’ll just have to cancel my subscription even though I enjoy the magazine. I don’t need to pay for another hassle in my life.