The Mercury

Why can’t I return to the main screen after reading the end of the last page, the back key not functioning, went to App Store to reload and takes it back to same last page, also when it comes to a few pages on it takes a long time to open the next page , can’t do the giant crossword online, download the games app and giant crossword not there, also have to pay to play other games and can only play one crossword per day, we pay for the newspaper we can play all games, so why does the digital app game we have to pay again despite paying the subscriptions for the paper, unhappy customer

What’s happened with the latest update? Like others have noted the app now freezes when you click on a story. The app is no rendered pretty useless!

I see you had an update to the app 5 days ago. Ever since then , if I click on a story in My News area up comes a blank white page that locks up my iPad. I have to double click on the page to close it down and reload your app again. Please fix. How about updates to your main page too. Sick of looking at the Tasman Bridge and a Ducks Bum. Surely you can update that photo monthly, with readers photos. You’ve had that photo for years. It’s not that good!

This latest update makes this app terrible to use. Some stories load others crash the app. Not great considering I pay a subscription to use it!

My first beef is with the Comments section. Of late I have been getting the message “Comments failed to load. Please try again later”. Also, when comments are indicated for an article, as soon as I click on the article the comments disappear. Very frustrating! Then, when I do respond to a comment, and it’s several comments from the top, the response can stay there as a PENDING for days sometimes. Obviously the adjudicator never looks below the top couple of comments. If this continues to occur I will cancel my subscription of five or six years! I’m not prone to wasting time in writing comments for them to never to see the light of day!

This app is the pits. Loading problems are common. But the worst part is that even though the magazines and ad inserts are there to be opened separately they are also presented in the the course of reading the ‘paper’. This means that if they are present midway through articles you might have to scroll forward multiple pages of ads before you can continue reading. It’s obvious why they do this but I resent the fact that they, to all appearances, offer a choice which in the end is no choice at all.

26 Dec 2022 PM. Ad for Jetstar’s loooow price Headlined as news. Was this a paid news item??? Bad news: bowls club not opening next Friday.

When I read the Mercury as printed online, if I go off the page to check my mail or similar, it does not remember what page I was on. This is very annoying. It does not do this on your sister paper The Herald Sun, or even the Australian to which I also subscribe.

Paid for a subscription? Too bad you can’t use it! It’s absolute rubbish, janky formatting at best and all round utter trash. Though, considering the garbage website I suppose I shouldn’t be too shocked.

Places heaps (5GB+) in ‘other’ data on iPad. Just lately (08/22) very slow to load.