The Prescription App

Absolutely hopeless

Simply does not work. Registered and then went back and it wouldn’t work. Tried to reset password and it wouldn’t send the code. Then tried to register with a different email address which it let me do, but then wouldn’t let me sign in or send a reset code to the new email address. Great idea if you work at the time the doctors or pharmacist is open, but not if it doesn’t work.

Registered with Darnley pharmacy requested a repeat prescription on 25th had a message saying approved sent to gp didn’t hear anything phones my gp today to be told they issued my prescription on 26th was collected by Darnley 28th no update had been made on the request, I requested for delivery for the items, I contacted the pharmacy to see what was going on to be told my prescription is ready but not down for delivery now I have to wait till Monday for my meds lucky I requested a week early My advise if you don’t hear any update within a couple of days give your gp or Pharmancy a call as more than likely they have it waiting for you to collect I done this service so I didn’t have to go through all this drama and I’m still having to do it app really needs sorting

Having used it for a couple of years without issues it’s now the clunkiest non intuitive app on the App Store I reckon. It’s so dreadful I’m writing this review and deleting the app. Developers you have got this so wrong

The app was working great but now all I get is a white screen so can not use anymore.

Placed an order via the app and nothing happened. Had to order direct from my gp.

Can’t order so no point

Crap

Used app to order prescription 10 days ago. Still says it’s been ordered from surgery waiting for it to come back. Surgery say it was sent to chemist next day and the drugs have been sitting in chemist since then. This app DOESN’T keep you updated.

I have used this app twice now and when it comes to making sure your medication is available on time 2 failures doesn't cut it. I requested the items required, it all seems to go through okay, I have a prescription order number and the meds are awaiting approval. After 5 days, I call the pharmacy who have no record of the request. I'd suggest writing your prescription on to some paper, wrap it round a nice heavy stone and throwing it in to the sea. It'll be equally useful.