The Raleigh News & Observer

The app is pretty lame all around but I can’t get the video section to work at all.

I uninstalled and reinstalled today, but the app crashes as soon as it opens. I have used the app for years on my ipad, but never had this issue. The "app support" link in the store just takes you to a subscription service page. No place to get tech help is offered.

1) it requires multiple clicks/swipes to get to the Print view (old one defaulted and opened to Print view), even if your settings are set to “Print Version” preference 2) there is always a space for an ad at the bottom of the screen, even if you close the ad, which reduces visibility. Previous version you could completely close the ad pop-up window. Of the three papers to which I subscribe, the N&O is the worst online experience.

Thank goodness for the old fashioned paper. I’m able read local content. On the app, it asks me to login for every article and after successfully logging in and returning to an article- it throws the login screen again and it never goes away. Called support multiple times and they referenced my problem to IT and promised a response in 24-48 hours. Here it is 72 hours later - no response from IT (surprised????).

The N&O has updated their app, and user experience, once again, and once again it is an epic fail. The opening from the publisher says it all, it has not been well received. What makes them think this will be different? Sorry N&O, once my subscription is over, so is my association with your paper. If you want to see what a good customer experience is, please look to just about any of your competitors; the times, post, WSJ, etc.

I have subscribed to N&O paper format for years and occasionally used the digital app while traveling. I recently switched to digital only due to outrageous cost of printed edition and the complicated bureaucracy of finding your subscription information. I appreciate the state and local coverage of the N&O. The digital version of the printed paper is a reasonable substitute for the printed paper. HOWEVER SERIOUS FLAW in the digital version is that when the pop up adds change, they move the screen causing the reader to lose their place in the article. Their very existence is annoying enough since the jump around. That would be tolerable if they did not cause the whole article to reformat on the page causing the reader frustration finding one’s way back into the article. My advice to readers is stick with New York Times for national and international articles and waste time only on local news.

All I get is a white screen then a crash in the new iOS 17. Update: after a few days this issue was fixed. App is great now.

I’ve subscribed to the News and Observer for over 30 years because I believe strongly in supporting local media. Over the last several years, the N&O has become decidedly less local. It now covers Raleigh and Charlotte since McClatchy owns both the N&O as well as the Charlotte Observer. To keep costs down, they frequently run stories in both papers. Several years ago, I stopped the print edition and went exclusively with the e-edition. It still costs more than WaPost. Generally, the electronic edition does decently work on my iPad, but a recent “upgrade” eats huge amounts of memory and the only way to free it up is to delete the app and reinstall it. Yes, I’ve tried to configure the settings to delete the file every day, but it makes no difference (ate 2.28 gigs last week). I’ve tried to contact them about this issue and have received no response. You can’t talk to anyone about issues with technology. They ignore emails unless it involves your subscription. It’s the only game in town if you want state and local news, but they act like they know that all too well- and treat you accordingly.

The previous edition read like a newspaper in my hands. Go directly to any section by pulling menu list down. Just like a newspaper. I saw no warning of the ‘improvements’ and unable to use paper as I expected. Finally called and emailed the executive editor, Mr Church, but never responded. My wife stumbled upon the revised access. Went to the app, which is not usable - who wants to select types of stories, etc? Just want to access the paper as I would in hand. What do I do now? Select the eedition and flip through all the pages until I get to the section desired. And why can’t the menu option be brought back as an option?

Links from push notifications break, trouble logging in, hard to find stories, random glitches.